Last-Mile Operations Manager

Amazon; Fresno (CA); On-site; USD 91,000 - 136,500; Full time

Job summary

Amazon is seeking an Operations Manager to lead and develop a team of salaried and hourly staff, ensuring on-time delivery and high safety and quality standards. The role involves guiding shifts, using data to drive improvements, and collaborating with Safety, HR, and other support teams.

The training requirement includes 6+ weeks at an off-site location; travel accommodations are paid by Amazon, and the broader responsibilities cover managing productivity, customer promises, and

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon experience.
• Flexible schedule including weekends, nights, and/or holidays.

Responsibilities

• Support, mentor, and motivate your team
• Lead large-scope projects with site and regional impact
• Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Ops Integration, Loss Prevention and Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs
• Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments)
• Work a flexible schedule (weekends and/or overnight shifts)

Skills

People management

Leadership

Data-driven decisions

Education

Bachelor's degree or equivalent / 2+ years Amazon experience

Job description

Amazon is seeking an Operations Manager to lead and develop a team of salaried and hourly staff, ensuring on-time delivery and high safety and quality standards. The role involves guiding shifts, using data to drive improvements, and collaborating with Safety, HR, and other support teams.

The training requirement includes 6+ weeks at an off-site location; travel accommodations are paid by Amazon, and the broader responsibilities cover managing productivity, customer promises, and