Operations Manager, Junior Agent

Jobtailor; New York (NY); On-site; USD 65,000 - 90,000; Full time

Job summary

Jobtailor in New York is seeking a detail-driven operations lead to manage sales operations, pipeline tracking, and transaction records from contract to closing. You will own the closings tracker, coordinate marketing efforts, content creation, and vendor relationships, while ensuring accurate invoicing and budget oversight.

Candidates should be highly organized, proactive, and able to learn RealPlus, StreetEasy, SkySlope, ActivePipe, ReChat, and Canva, with NY Real Estate Salesperson license

Qualifications

• Attention to detail - crucial.
• Highly organized, comfortable owning multiple workstreams and deadlines at once.
• Strong written & verbal communication, including copywriting for newsletters, social media, and client outreach.
• Willingness to obtain an active NY Real Estate Salesperson license within a few months of starting.

Responsibilities

• Lead and oversee sales operations and pipeline management.
• Maintain transaction records from contract to closing/payout.
• Track commissions, splits, reimbursements, sales goals, and at-risk timelines.
• Own and update the closings tracker.
• Lead and develop the team's marketing strategy.
• Plan and post weekly Instagram and LinkedIn content.
• Produce the monthly team newsletter using ActivePipe/ReChat.
• Design marketing collateral in Canva.
• Review marketing spend against the annual budget and oversee the team website.
• Project-manage listings from pitch to close.
• Pull comps reports and draft listing agreements, exclusives, and building fact sheets.
• Coordinate photography, floorplans, and virtual staging with vendors.
• Activate listings across RealPlus and StreetEasy.
• Maintain listing status and seller reports.
• Support due diligence packages, deal sheets, and board application materials.
• Cover showings and open houses as schedules require.
• Manage rental client searches and field buyer/renter leads.
• Support testimonials, client touchpoints, drip campaigns, check-ins, and referral follow-up.
• Manage vendor relationships
• Handle invoicing, transaction records, expenses, reimbursements, and platform access
• Support CRM evaluations, tool rollouts, client gifting, and team events

Skills

Attention to detail

Highly organized

Strong written & verbal communication

Copywriting

Education

NY Real Estate Salesperson License

Tools

RealPlus

StreetEasy

SkySlope

ActivePipe

ReChat

Canva

Job description

• Lead and oversee sales operations and pipeline management
• Maintain transaction records from contract to closing/payout
• Track commissions, splits, reimbursements, sales goals, and at-risk timelines
• Own and update the closings tracker
• Lead and develop the team's marketing strategy
• Plan and post weekly Instagram and LinkedIn content
• Produce the monthly team newsletter using ActivePipe/ReChat
• Design marketing collateral in Canva
• Review marketing spend against the annual budget and oversee the team website
• Project-manage listings from pitch to close
• Pull comps reports and draft listing agreements, exclusives, and building fact sheets
• Coordinate photography, floorplans, and virtual staging with vendors
• Activate listings across RealPlus and StreetEasy
• Maintain listing status and seller reports
• Support due diligence packages, deal sheets, and board application materials
• Cover showings and open houses as schedules require
• Manage rental client searches and field buyer/renter leads
• Support testimonials, client touchpoints, drip campaigns, check-ins, and referral follow-up
• Manage vendor relationships
• Handle invoicing, transaction records, expenses, reimbursements, and platform access
• Support CRM evaluations, tool rollouts, client gifting, and team events

Requirements

• Attention to detail - crucial
• Highly organized, comfortable owning multiple workstreams and deadlines at once
• Strong written & verbal communication, including copywriting for newsletters, social media, and client outreach
• Comfortable learning new software quickly, including RealPlus, StreetEasy, SkySlope, ActivePipe/ReChat, and Canva
• Willingness to obtain an active NY Real Estate Salesperson license within a few months of starting
• Proactive & intuitive; able to spot what needs attention and act without waiting to be asked
• Prior experience in real estate, hospitality, sales support, or an operations-heavy role (nice to have)
• Familiarity with StreetEasy, RealPlus/RLS, Nooklyn, SkySlope, AI tools, and Canva (nice to have)

Core Competencies

Demonstrates expertise in sales operations, pipeline management, and marketing strategy development, with a strong focus on attention to detail and organizational skills. Proficient in managing multiple workstreams and utilizing various real estate tools and software to enhance operational efficiency.

Highest-signal resume keywords

• Sales Operations Management
• Marketing Strategy Development
• RealPlus Proficiency
• Attention To Detail
• NY Real Estate Salesperson License

Hard Skills

• Pipeline Management
• Transaction Record Maintenance
• Commission Tracking
• Project Management
• Copywriting
• Listing Agreement Drafting
• Client Outreach
• Invoicing
• Budget Oversight
• Vendor Relationship Management

Soft Skills

• Highly Organized
• Strong Communication
• Proactive
• Intuitive

Certifications & Qualifications

• NY Real Estate Salesperson License

Industry Keywords

• Real Estate
• Sales Support
• Operations Management
• Marketing Collateral
• Client Touchpoints

Tools & Technologies

• RealPlus
• StreetEasy
• SkySlope
• ActivePipe
• ReChat
• Canva