Operations Manager & Junior Agent, The Carapella Herschenfeld Team (Hybrid)

The Agency; New York (NY); Hybrid; USD 45,000 - 55,000; Full time

Job summary

The Agency is a global, boutique luxury real estate brokerage seeking an Operations Manager & Junior Agent to run the systems that keep a top sales team on track while gaining hands-on experience as an agent.

This hybrid role blends operations and business development with active agent duties, working alongside two top-producing agents to own listings processes, pipeline management, and collaboration with marketing.

Qualifications

• Attention to detail - crucial.
• Highly organized, comfortable owning multiple workstreams and deadlines at once.
• Strong written & verbal communication — this role does real copywriting (newsletter, social, client outreach).
• Comfortable learning new software quickly (the team uses RealPlus, StreetEasy, SkySlope, ActivePipe/ReChat, Canva, and more).
• Willingness to obtain an active NY Real Estate Salesperson license within a few months of starting (timing to be discussed directly with Team Leads)
• Proactive & intuitive — able to spot what needs attention and act without waiting to be asked.

Responsibilities

• Lead and oversee sales operations and pipeline management
• Maintain transaction records from contract to closing/payout
• Track commissions, splits, and reimbursements; flag anything stuck in the pipeline
• Monitor deals against team sales goals and surface at-risk timelines
• Own the closings tracker and keep it current for team visibility
• Plan and post social media content (Instagram, LinkedIn) on a consistent weekly cadence
• Draft and produce the monthly team newsletter (copy, layout, scheduling via ActivePipe/ReChat)
• Design collateral in Canva (brochures, postcards, show sheets, just-listed/just-sold assets)
• Review marketing spend against the team's annual budget
• Oversee the team’s website
• Project-manage listings from pitch to close
• Pull comps reports
• Draft listing agreements, exclusives, and building fact sheets
• Coordinate photography, floorplans, and virtual staging with vendors
• Activate new listings across RealPlus and StreetEasy
• Track listing status (upcoming, live, in contract, closed) in the team's master progress tracker
• Maintain seller reports with up-to-date comps, marketing spend, and showing feedback for each listing
• Support due diligence packages, deal sheets, and board application materials
• Cover showings and open houses for the team as schedules require
• Manage rental client searches (spreadsheets, budget-based sourcing, applications)
• Field buyer/renter leads and keep client communication moving
• Support testimonial outreach and client touchpoints (drip campaigns, check-ins, referral follow-up)
• Handle team admin: invoicing, transaction records, expense/reimbursement submissions, platform logins/access
• Support broader initiatives as they come up (CRM evaluation, new tool rollouts, client gifting, team events)

Skills

Attention to detail

Highly organized

Strong written & verbal communication

Quickly learn new software

Proactive & intuitive

Able to manage multiple deadlines

Education

Real estate salesperson license (NY)

Tools

RealPlus

StreetEasy

SkySlope

ActivePipe/ReChat

Canva

Job description

The Agency is a global, boutique real estate brokerage representing a portfolio of properties across the world’s prime markets and celebrated destinations. The Agency is one of the fastest-growing luxury, boutique brands in the world. Our clients and agents benefit from our international team across in-house creative, public relations and technology. The Agency has closed more than $104 billion in real estate transactions since 2011, comprising over 150+ offices in 16 countries and counting.

Role Overview

The Carapella Herschenfeld Team is looking for an Operations Manager & Junior Agent to run point on the systems that keep a luxury sales team on track — while also getting hands-on experience as an agent.

This is a true hybrid role: part operations & business development engine, part active agent. It's built for someone early in their real estate career who wants to learn the business from the inside out, working directly alongside two top-producing agents.

You'll own the systems used to manage listings (from launch to close), own the sales pipeline, and serve as a liaison with the marketing team on full-funnel initiatives. The role includes keeping our social media and newsletter running on a consistent cadence; supporting showings, open houses, and client-facing work as needed.

Responsibilities

Sales Operations & Pipeline Management:

• Lead and oversee sales operations and pipeline management
• Maintain transaction records from contract to closing/payout
• Track commissions, splits, and reimbursements; flag anything stuck in the pipeline
• Monitor deals against team sales goals and surface at-risk timelines
• Own the closings tracker and keep it current for team visibility

Marketing & Content:

• Lead, develop, oversee marketing strategy for the team
• Plan and post social media content (Instagram, LinkedIn) on a consistent weekly cadence
• Draft and produce the monthly team newsletter (copy, layout, scheduling via ActivePipe/ReChat)
• Design collateral in Canva (brochures, postcards, show sheets, just-listed/just-sold assets)
• Review marketing spend against the team's annual budget
• Oversee the team’s website

Listings & Transaction Support

• Project-manage listings from pitch to close
  • Pull comps reports
  • Draft listing agreements, exclusives, and building fact sheets
  • Coordinate photography, floorplans, and virtual staging with vendors
  • Activate new listings across RealPlus and StreetEasy
• Track listing status (upcoming, live, in contract, closed) in the team's master progress tracker
• Maintain seller reports with up-to-date comps, marketing spend, and showing feedback for each listing
• Support due diligence packages, deal sheets, and board application materials

Showings & Client-Facing Work:

• Cover showings and open houses for the team as schedules require
• Manage rental client searches (spreadsheets, budget-based sourcing, applications)
• Field buyer/renter leads and keep client communication moving
• Support testimonial outreach and client touchpoints (drip campaigns, check-ins, referral follow-up)

General Operations & Admin:

• Manage vendor relationships (photographers, stagers, printers, marketing partners)
• Handle team admin: invoicing, transaction records, expense/reimbursement submissions, platform logins/access
• Support broader initiatives as they come up (CRM evaluation, new tool rollouts, client gifting, team events)

Who we’re looking for & Qualifications:

Required

• Attention to detail - crucial
• Highly organized, comfortable owning multiple workstreams and deadlines at once
• Strong written & verbal communication — this role does real copywriting (newsletter, social, client outreach)
• Comfortable learning new software quickly (the team uses RealPlus, StreetEasy, SkySlope, ActivePipe/ReChat, Canva, and more)
• Willingness to obtain an active NY Real Estate Salesperson license within a few months of starting (timing to be discussed directly with Team Leads)
• Proactive & Intuitive — able to spot what needs attention and act without waiting to be asked

Nice to Have

• Prior experience in real estate, hospitality, sales support, or an operations-heavy role
• Familiarity with listing platforms (StreetEasy, RealPlus/RLS, Nooklyn) or transaction management tools (SkySlope), familiarity with AI tools
• Social media content creation or basic design experience (Canva or similar)
• Initiative & a team spirit

Compensation:

• This is a 1099 employee role
• Base salary: $50,000
• Commission split on any deals sourced or closed independently to be negotiated
• License-track support

It is the policy of The Agency not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because they are a protected veteran.