Real Estate Operations Coordinator

PLACE; Greenville (SC); On-site; USD 38,000 - 42,000; Full time

Benefits offered by this job

Bonus opportunities

In-office

Job summary

PLACE, a Greenville, SC-based real estate team, is seeking an Operations Coordinator to build and own the systems that deliver excellent client service, internal communication, and team efficiency.

You will onboard agents, coordinate listings and marketing, manage data in MLS and Brivity, plan client events, and support recruiting. This is a full-time, in-office role with occasional evenings and weekends to ensure smooth operations and growth.

Qualifications

• 1+ years experience in an operations/administrative role.
• Experience in real estate industry preferred.
• Proven ability to improve existing systems and processes.
• Excellent written and verbal communication skills.

Responsibilities

• Build, implement and maintain systems for client service and internal communication.
• Support recruiting by posting ads, calling recruits, and scheduling appointments.
• Own onboarding, trainings, and agent productivity rhythms.
• Coordinate listings, photography, staging, and MLS data entry.
• Manage expenses and protect team time through process discipline.
• Create and maintain the operations manual and ensure compliance.

Skills

Systems thinking

Detail oriented

Team leadership

Organizational skills

Tools

Brivity

MLS

Office suite

Calendaring

Job description

You have the opportunity to be surrounded by, learn from and grow with the top 1% of real estate professionals in North America. Come grow with us as our Operations Coordinator. We have a proven path and will provide you with the models, systems, tools, coaching, training, and accountability that ensure success. Show up with the will and commitment to succeed. In addition to creating a limitless growth path for your career, you also can earn opportunities for revenue share, growth share, vesting, investing, and earning an opportunity to become a part of our consulting team.

Who Develops You: Team Operator

What You’re Great At:

You are an organized, methodical, and driven professional with a servant leader's heart. Systems are your jam -- creating them, implementing them, refining them. Your attention to detail is unsurpassed and you thrive on your high standards, quality of work, and your ability to serve others. You are an empire protector focused on protecting the time and resources of yourself and the rest of the team.

What You’ll Do:

• Build, implement, maintain, and OWN all systems for delivering excellent internal and external customer service, internal communication, team calendar, company social media presence internally and externally, office management, client care systems, team retention and recognition including events, and referrals.
• Support the team growth efforts through posting recruiting ads, calling agent recruits, and scheduling appointments for Team Operator.
• Create and own systems for maintaining integrity of the database, including holding agents accountable to activities.
• Own the agent onboarding process, including holding trainings in person and virtually.
• Follow the systems for our productivity rhythms to ensure agent productivity.
• Plan and execute client events that are done at a high level to drive business referrals.
• Ensure all team receipts are obtained and submit to the finance team, when reports are generated, take ownership of finding opportunities to reduce expenses.
• Create and maintain the team’s operations manual that documents all systems and standards that are not able to exist within our technology leverage, Brivity.
• Keep the team leader informed of any challenges that arise and bring potential solutions.
• Commit to weekly 1:1 coaching sessions, PLACE trainings, and Brivity trainings.
• Complete the listing launch and contract to close process for all transactions.
• Provide a world-class experience for clients through phone and email on behalf of the team through contract and beyond.
• Enter listing data, descriptions, and pictures into MLS.
• Coordinate photography, staging, sign installation, and other listing launch functions.
• Act as the liaison between real estate agents, clients, attorneys, escrow companies, and mortgage brokers.
• Read all aspects of contracts in order to execute obligations and to maintain accurate and compliant transaction files (inspection reports, receipts, bills, etc.)
• Create timelines and follow-up processes/check-ins with agents to ensure all transaction deadlines are met resulting in a timely closing.
• Generate reviews and referrals from clients during and after the transaction.

Skills and Character Necessary:

• Notice and take pride in the details
• Team player
• Proven ability to lead yourself and others with conviction
• Self-motivated
• Owning projects once asked to do them and following up with status updates
• Ability and desire to focus on one task for at least an hour during time blocks
• Positive and direct communication, both written and verbal
• Ability to problem solve and use critical thinking daily
• Have a “do whatever it takes” mentality
• Follow a current process as well as improving them and create new processes
• Learning-based and growth-minded
• Proactive vs. reactive
• Impeccably organized
• Knowledge of basic office suite software and calendaring systems
• Concerned about doing things the right way
• Calm and motivated under pressure
• Have patience with a high volume, detailed role
• Use social media for the benefit of the company as an ambassador
• Flexible

Required Background:

• Requires a prior work history that demonstrates the ability to plug into and improve existing systems and provide an enthusiastic level of support to a team.
• 1+ years experience in an operations/administrative role, preferably in the real estate industry.

Other Details:

• Compensation depending on experience, ranges from $38,000-$42,000/year plus potential bonus opportunities.
• This is a full-time in office position, Monday through Friday. Occasional evenings and weekends will be required.
• We are excited to meet the person(s) that truly believe they could be a match!