operations manager in payments

Sporty Group; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary

Quarterly bonuses

20 Days annual leave

Top equipment

Annual retreats

Performance-based bonuses

Job summary

Sporty Group ищет руководителя платежных операций, который будет владеть KPI и оптимизацией платежных процессов по всему бизнесу. Вы будете внедрять стратегии предотвращения мошенничества, управлять рисками и анализировать рыночные тренды, чтобы повысить качество обслуживания и эффективность платежей.

Требуется опыт руководства командой, глубокие знания глобальных платежных систем и регуляторных требований, а также способность сотрудничать с продуктом и инженированиями для решения локальных

Qualifications

• Свободное устное и письменное владение английским языком.
• Степень бакалавра или магистра в области финансов или смежной области.
• Продвинутые знания глобальных платежных систем и региональных правил.
• Опыт в мошенничестве, рисках, KYC и управлении рисками.
• Навыки анализа данных для улучшения операций по платежам.
• Опыт руководства командой платежных специалистов.
• Опыт в платежных операциях в tech/fintech/гейминге является плюсом.

Responsibilities

• Определение и управление платежными операциями и KPI.
• Контроль разработки и внедрения мер предотвращения мошенничества.
• Анализ трендов платежей для повышения качества обслуживания.
• Контроль метрик, выявление решений и улучшение KPI.
• Руководство и развитие команды платежных специалистов.
• Работа с партнерами сети для решения производственных проблем.

Skills

English Fluency

Payment Systems

Fraud & Risk

Data Analytics

Leadership

Education

Finance degree (Bachelor's or Master's)

Job description

Описание: Sporty develops products used by millions of daily global users and focuses on providing customers with a strong payment experience across its ecosystem.

Задачи

Define, own, and manage payment operations and KPIs, including payment acceptance rates, performance, conversion, compliance, and cost Oversee the development and implementation of fraud prevention and risk management strategies, policies, and procedures Analyze payment market trends to improve customer experience quality and efficiency Monitor business and process metrics, identify solutions, and deliver improvements to core metrics and KPIs Oversee investigations of suspected fraud, ensuring timely and thorough analysis of data, documentation, and evidence Collaborate with product and engineering teams to solve local challenges and improve customer experience Recruit, manage, lead, and motivate a team of professionals, building and maintaining their understanding of the technology and customers Assess changes in payment landscapes and industry trends, and stay current on regulatory and system changes Keep the payments team up to date on industry trends Establish and revise policies, implement and enforce compliance directives, review system enhancements, and assess operational needs Ensure end-user issues are resolved promptly Recruit, manage, and train payment specialists across different geographies Act as the primary point of contact for network partners to resolve ongoing production issues

Требования

Fluent written and spoken English Bachelor’s or Master’s degree in Finance or a related field Advanced knowledge of global payment systems and region-specific rules and regulations Proven experience in fraud, risk, KYC, investigations, and risk management Expert experience managing, leading, and building a wider team Strong analytical and decision-making skills, using data and metrics to improve payment operations Experience owning and solving complex payment issues Understanding of compliance and risk awareness Будет плюсом: Payment operations experience in the tech, fintech, or gaming industry

Условия

• Competitive salary and individual performance-based bonuses every quarter
• 20 Days of annual leave plus public holidays
• Core working hours are 10am-3pm in the employee’s local time zone, with flexibility outside these hours
• Referral bonuses and flash bonuses
• Top-of-the-line equipment
• Annual company retreats