Operational Excellence & Optimization Manager (48378)

Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA); Charlotte (NC); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Charlotte Eye Ear Nose & Throat Associates (CEENTA) seeks an Operational Excellence & Optimization Manager to drive strategic initiatives that improve operational performance and patient experience across the organization. You will partner with executives, providers, and staff to implement process improvements and measure outcomes for sustainable growth.

The role requires a Bachelor's degree (Master's preferred), 3+ years in healthcare operations or related leadership, and hands-on EPIC

Qualifications

• Bachelor's degree required.
• Master's degree in Healthcare Administration (MHA) or MBA preferred.
• Three+ years of experience in management, consulting, business development, strategy, or healthcare operations.
• Experience with EPIC systems and healthcare workflow optimization.
• Demonstrated experience in operational optimization, process improvement, project management, or business operations.
• Strong business acumen with experience analyzing operational and financial data.
• Excellent communication, facilitation, and relationship-building skills.
• Proficiency with Microsoft Office applications and electronic medical record systems.
• Ability to manage multiple priorities and drive initiatives to completion.

Responsibilities

• Identify and lead operational improvement initiatives that enhance efficiency, patient experience, and organizational performance.
• Develop project plans, objectives, KPIs, and implementation strategies to drive measurable results.
• Analyze outcomes and report on key metrics to ensure initiatives achieve business and patient care goals.
• Partner with leaders, providers, and stakeholders to support continuous process improvement.
• Collaborate with operations and IT teams to optimize EPIC workflows and promote best practices.
• Identify opportunities to improve patient access, scheduling, and clinical efficiency within EPIC.
• Support change management efforts and adoption of new EPIC-related processes.
• Align EPIC enhancement initiatives with operational goals and organizational priorities.
• Lead cross-functional projects from planning through implementation and performance measurement.
• Coordinate stakeholders, resources, timelines, and project deliverables to achieve successful outcomes.
• Manage project risks, dependencies, and communications throughout the project lifecycle.
• Monitor results and provide accountability through regular reporting and outcome evaluation.
• Educate and support providers and staff on operational improvements, workflow changes, and compliance requirements.
• Develop and facilitate training programs, onboarding initiatives, and process documentation.
• Build strong partnerships across departments through effective communication and collaboration.
• Promote organizational engagement and adoption of operational excellence initiatives.

Skills

Process improvement

Project management

Healthcare operations

Stakeholder management

Change management

Education

Bachelor's degree

Master's degree in Healthcare Administration (MHA) or MBA

Tools

EPIC

Microsoft Office

Job description

Charlotte Eye Ear Nose & Throat Associates (CEENTA) is the premier eye, ear, nose, and throat practice in the Carolinas. Our mission is to provide comprehensive, quality, and ethical healthcare while creating an exceptional experience for our patients, providers, and team members.

As we continue to grow and innovate.

We are seeking an Operational Excellence & Optimization Manager to lead strategic initiatives that improve operational performance, enhance patient experience, and support sustainable organizational growth.

If you are passionate about process improvement, project management, healthcare operations, and driving meaningful organizational change, this is an opportunity to make a significant impact across one of the region's leading physician practices.

Position Summary

The Operational Excellence & Optimization Manager identifies, develops, and implements operational improvement initiatives that optimize workflows, enhance efficiency, improve patient experiences, and support organizational goals. Working closely with executive leadership, operational leaders, providers, and cross-functional teams, this position serves as a catalyst for continuous improvement across the organization.

What You'll Do

Operational Excellence & Optimization

• Identify and lead operational improvement initiatives that enhance efficiency, patient experience, and organizational performance.
• Develop project plans, objectives, KPIs, and implementation strategies to drive measurable results.
• Analyze outcomes and report on key metrics to ensure initiatives achieve business and patient care goals.
• Partner with leaders, providers, and stakeholders to support continuous process improvement.

EPIC Optimization

• Collaborate with operations and IT teams to optimize EPIC workflows and promote best practices.
• Identify opportunities to improve patient access, scheduling, and clinical efficiency within EPIC.
• Support change management efforts and adoption of new EPIC-related processes.
• Align EPIC enhancement initiatives with operational goals and organizational priorities.

Project Management

• Lead cross-functional projects from planning through implementation and performance measurement.
• Coordinate stakeholders, resources, timelines, and project deliverables to achieve successful outcomes.
• Manage project risks, dependencies, and communications throughout the project lifecycle.
• Monitor results and provide accountability through regular reporting and outcome evaluation.

Training & Communication

• Educate and support providers and staff on operational improvements, workflow changes, and compliance requirements.
• Develop and facilitate training programs, onboarding initiatives, and process documentation.
• Build strong partnerships across departments through effective communication and collaboration.
• Promote organizational engagement and adoption of operational excellence initiatives.

A Typical Day

In this role, you will collaborate with executives, providers, and department leaders to identify improvement opportunities, analyze operational and financial data, facilitate project meetings, and implement strategic initiatives across the organization. You may spend part of your day evaluating workflow performance, guiding teams through process changes, optimizing EPIC workflows, developing project plans, training stakeholders, and measuring outcomes that improve both patient experience and operational performance.

Schedule & Work Environment

• Hybrid, Full-time, exempt position.
• Core business hours, 8:00am-5:00pm, with flexibility based on project and organizational needs.
• Travel between CEENTA locations as needed.

Why This Role Matters

The Operational Excellence & Optimization Manager directly influences CEENTA's ability to deliver exceptional patient care by leading initiatives that improve quality, efficiency, growth, and the patient experience. This position serves as a strategic partner to leadership and plays a key role in advancing CEENTA's mission of independence, innovation, and operational excellence.

Apply Today

Join a team committed to continuously improving healthcare delivery, supporting providers and staff, and providing exceptional experience for every patient who trusts CEENTA with their care.

Education/Qualifications

• Bachelor's degree required. Master's degree in Healthcare Administration (MHA) or Business Administration (MBA), preferred.
• Three or more years of experience in management, consulting, business development, strategy, or healthcare operations.
• Experience with EPIC systems and healthcare workflow optimization.
• Demonstrated experience in operational optimization, process improvement, project management, or business operations.
• Strong business acumen with experience analyzing operational and financial data.
• Excellent communication, facilitation, and relationship-building skills.
• Proficiency with Microsoft Office applications and electronic medical record systems.
• Ability to manage multiple priorities and drive initiatives to completion.