Manager II, Expert Insights - ECS

AlphaSense; Chicago (IL); On-site; USD 127,000 - 147,000; Full time

Benefits offered by this job

Bonus program

Generous benefits package

Job summary

AlphaSense is seeking an Operations Manager II in the United States to coach Analysts and Client Research Managers, driving engagement and call volumes while upholding AlphaSense values. You will recruit and develop a high-performing team, monitor performance, and partner with leadership to execute departmental initiatives.

You will coach a fast-paced, client-focused team in a high-energy environment, ensuring quality service and scalable processes.

Qualifications

• 3+ years of experience in client service and 1+ years in people management.
• Exceptional communication and interpersonal skills.
• Open-minded listener who can navigate ambiguity and drive results.
• Self-starter who can initiate and complete projects with minimal guidance.
• Bachelor’s degree preferred.

Responsibilities

• Develop, coach, and incentivize Analysts and Client Research Managers to meet key metrics.
• Coach teams to deliver world-class service and professional communication with customers and experts.
• Interview, hire, and onboard Analysts who ramp to full contribution within 12 weeks.
• Compile team reports, conduct 1:1s, and perform regular QA reviews.
• Collaborate with Senior Managers/Director of Operations on department initiatives.

Skills

Client service

People management

Coaching & training

Communication skills

Active listening

Education

Bachelor’s degree

Job description

The world’s most sophisticated companies rely on AlphaSense to remove uncertainty from decision‑making. With market intelligence and search built on proven AI, AlphaSense delivers insights that matter from content you can trust. Our universe of public and private content includes equity research, company filings, event transcripts, expert calls, news, trade journals, and clients’ own research content.

The acquisition of Tegus by AlphaSense in 2024 advances our shared mission to empower professionals to make smarter decisions through AI‑driven market intelligence. Together, AlphaSense and Tegus will accelerate growth, innovation, and content expansion, with complementary product and content capabilities that enable users to unearth even more comprehensive insights from thousands of content sets. Our platform is trusted by over 6,000 enterprise customers, including a majority of the S&P 500. Founded in 2011, AlphaSense is headquartered in New York City with more than 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland. Come join us!

About the Team:

At Tegus by AlphaSense, we work directly with some of the world’s most well‑respected institutional investors, corporations, and consultancies each day by providing real‑time industry experts so they can make investment decisions faster. We are persistent, have a strong work ethic, and make decisions with our customer’s top of mind.

Join a dynamic and results oriented team, responsible for overseeing the day‑to‑day operations of our Expert Call Services.

About the Role:

The Operations Manager II will be responsible for coaching Analysts on achieving and exceeding their monthly call quotas and providing exceptional service in a fast‑paced, high energy, and collaborative environment. This person will also coach Client Research Managers (CRMs) to identify opportunities in order to increase engagement and call volume within their customer base in a high‑energy and collaborative environment while modeling and instilling Alphasense values and culture in their team.

What You’ll Do:

• Develop, manage, and incentivize Analysts & Customer Research Managers in achieving and exceeding key metrics.
• Coach Analysts & Client Research Managers to deliver unmatched service and communicate professionally with customers and experts.
• Interview, hire, and develop (post‑onboarding training) a team of Analysts who ramp to full contribution within 12 weeks.
• Compile team reports, conduct 1:1’s, and conduct regular quality assurance reviews.
• Work closely with Senior Managers/Director of Operations to provide feedback and execute on department‑wide initiatives.

Who You Are:

• 3+ years of experience client service responsibilities and 1+ years of experience in people management.
• Ability to effectively train, coach and mentor a team to ensure delivery of world‑class service.
• Exceptional communication and interpersonal skills, capable of building relationships at all levels.
• Open‑minded and curious listener who is able to pick up context quickly and can navigate ambiguity to get to the heart of the problem.
• Self‑starter attitude who can initiate and drive projects to completion with minimal guidance.
• Ability to handle multiple tasks and assume responsibility for quality results with minimal supervision.
• Undergraduate with a bachelor's degree preferred.

Total Cash Compensation Range: $127,000 - $147,000 (Base: $108,000 - $125,000 + 18% Bonus)

For base compensation, we set standard ranges for all roles based on function and level benchmarked against similar stage growth companies and internal comparables. In order to be compliant with local legislation, as well as to provide greater transparency to candidates, we share salary ranges on all job postings regardless of desired hiring location. Final offer amounts are determined by multiple factors including candidate experience/expertise and may vary from the amounts listed below.

You may also be offered a performance‑based bonus, equity, and a generous benefits program.

AlphaSense is an equal‑opportunity employer. We are committed to a work environment that supports, inspires, and respects all individuals. All employees share in the responsibility for fulfilling AlphaSense’s commitment to equal employment opportunity. AlphaSense does not discriminate against any employee or applicant on the basis of race, color, sex (including pregnancy), national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any other non‑merit factor. This policy applies to every aspect of employment at AlphaSense, including recruitment, hiring, training, advancement, and termination.

In addition, it is the policy of AlphaSense to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations, and ordinances where a particular employee works.