Operations Manager I — Terminal Ops & Growth Leader

ABF Freight; Oakland (CA); On-site; USD 98,000 - 123,000; Full time

Job summary

ABF Freight, an ArcBest company, seeks an Operations Manager to lead supervisors, dock, street, and yard staff at a service center. You will drive profitability, growth, and superior customer service in partnership with the Service Center Manager.

Responsibilities include monitoring operations, coordinating with sales, and ensuring security and maintenance. Requires Bachelor’s degree and 3 years of supervisory experience; availability for 24/7 issues is essential.

Qualifications

• Bachelor's degree preferred.
• 3 years supervising inbound, outbound, and city operations.
• Available to handle terminal issues 24/7.

Responsibilities

• Monitor terminal operations with Service Center Manager and grow profitable business.
• Make sales calls as operational support of sales team.
• Ensure security, maintenance, and upkeep of terminal.
• Purchase office and dock supplies for the terminal.
• Hire, schedule, develop/discipline, motivate, counsel, and coach supervisors and staff; maintain vendor relations.
• Coordinate equipment maintenance with Regional Maintenance Superintendent.
• Communicate with staff and sales teams to address issues and relay feedback.
• Apply labor rules and maintain labor relations with Industrial Relations support.
• Enforce company policies and continuously apply the quality process.
• Address customer relations issues and coordinate with other ABF Service Centers.
• Represent ABF at grievance, UCI, and WC hearings as needed.

Skills

Decision Making

Initiative

Prioritization

Mentoring

Process Management

Operations Management

Transportation Safety

Education

Bachelor's Degree

Tools

Microsoft Office

Job description

ABF Freight, an ArcBest company, seeks an Operations Manager to lead supervisors, dock, street, and yard staff at a service center. You will drive profitability, growth, and superior customer service in partnership with the Service Center Manager.

Responsibilities include monitoring operations, coordinating with sales, and ensuring security and maintenance. Requires Bachelor’s degree and 3 years of supervisory experience; availability for 24/7 issues is essential.