Service Ops Leader - HVAC Growth & Customer Excellence

Tudi Mechanical Systems; Pittsburgh (Allegheny County); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance (family)

FSA with employer contribution

401(k) with match & profit sharing

Generous vacation with paid holidays

Training and development

Onsite fitness facility

Employee and family activities

Community involvement opportunities

Job summary

TUDI Mechanical Systems in Pittsburgh is seeking an Operations Manager to lead service operations within the Commercial Service team, driving operational excellence, revenue growth, and a superior customer experience.

The role emphasizes building high-performing teams, aligning with safety standards, budgeting and planning, and collaborating with cross-functional partners to deliver reliable service and strong client relationships.

Qualifications

• 5+ years of HVAC industry experience.
• Experience leading a fast-paced service organization.
• Strong interpersonal communication skills.
• Ability to analyze and forecast data to align with goals, objectives and revenue targets.
• Demonstrated proficiency with tasking and time management.
• Self-starting with the ability to motivate a team toward a common goal.

Responsibilities

• Lead and manage department activities to achieve revenue goals with a strong customer focus.
• Motivate, coach, and optimize the service team to deliver a superior customer experience.
• Execute established business plans to meet and exceed revenue goals.
• Administer company policies while fostering accountability and engagement.
• Collaborate with department managers and cross-functional teams for seamless operations.
• Maintain high customer satisfaction by addressing concerns and following up with staff.
• Identify bottlenecks and work with Process Improvement to resolve service issues.
• Oversee budgeting, planning, forecasting, and operating plans with senior leadership.

Skills

HVAC experience

Leadership experience

Education

Bachelor’s degree or equivalent

Job description

TUDI Mechanical Systems in Pittsburgh is seeking an Operations Manager to lead service operations within the Commercial Service team, driving operational excellence, revenue growth, and a superior customer experience.

The role emphasizes building high-performing teams, aligning with safety standards, budgeting and planning, and collaborating with cross-functional partners to deliver reliable service and strong client relationships.