Operations Manager - USCIS Harrisonburg File Storage Facility

FWI (FedWriters, Inc.); Harrisonburg (VA); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

401(k) Plan

Holiday Pay

Paid Time Off

Job summary

FWI (FedWriters, Inc.) seeks an Operations Manager to lead day-to-day operations at the USCIS Harrisonburg File Storage Facility in Harrisonburg, VA. You will supervise file, mailroom, and warehouse staff, ensuring timely storage, retrieval, shipping, and destruction of records, with real-time issue resolution.

You will coordinate with national records center leadership, implement SOPs, and maintain high customer satisfaction.

Qualifications

• Bachelor’s degree in program management or related field, or PMP certification.
• At least 3 years of project, operations, site, or production management experience within the last 5 years.
• Demonstrated experience resolving operational issues, monitoring customer satisfaction, developing and implementing operational procedures and policies, and analyzing training needs.
• Six Sigma Green Belt, or ability to earn one within 180 days of contract award.
• U.S. citizenship.
• U.S. residency for at least 3 of the past 5 years.
• Clearance: USCIS Public Trust suitability determination (SF-85P) required before start.

Responsibilities

• Manage daily production, staffing, and workload across file operations, mailroom, and warehouse functions.
• Resolve operational issues and monitor customer satisfaction.
• Write and implement operational procedures, policies, and SOPs.
• Assess training needs and keep staff trained and cross‑trained.
• Brief USCIS managers orally and in writing, and respond quickly to inquiries and special projects.
• Coordinate with the National Records Center in Lee’s Summit, MO, which oversees the Harrisonburg facility.

Skills

Staff management

Operations management

Problem solving

Communication

Training and onboarding

Education

Bachelor's degree in program management, business, public administration, or related field

PMI Project Management Professional (PMP) certification

Six Sigma Green Belt

Tools

MS Office

Job description

Overview

Join our team as an Operations Manager and support U.S. Citizenship and Immigration Services (USCIS) by running day‑to‑day operations at the USCIS Harrisonburg File Storage Facility, home to more than 16 million immigration receipt files. You will lead supervisors and hourly staff across file, mailroom, and warehouse operations and solve operational problems in real time, ensuring records are stored, retrieved, shipped, and destroyed accurately and on schedule.

Work Schedule and Location

On-Site: This is a full-time, on‑site position based at the USCIS Harrisonburg File Storage Facility (HBG FSF) in Harrisonburg, VA, with a consistent daily presence. The facility is an above‑ground warehouse campus with two storage buildings and operates 7:00 am to 5:30 pm ET, Monday through Friday. You must be available 24/7 by phone, text, and email for operational emergencies, and you must be able to report to the facility for government meetings within 2 hours of notice. Free onsite parking is provided.

FWI is expanding rapidly and has been recognized as a 2024 and 2025 Top Workplace by the Washington Post, offering excellent growth opportunities in a collaborative environment.

Responsibilities

• Manage daily production, staffing, and workload across file operations, mailroom, and warehouse functions.
• Resolve operational issues and monitor customer satisfaction.
• Write and implement operational procedures, policies, and SOPs.
• Assess training needs and keep staff trained and cross‑trained.
• Brief USCIS managers orally and in writing, and respond quickly to inquiries and special projects.
• Coordinate with the National Records Center in Lee’s Summit, MO, which oversees the Harrisonburg facility.

Required Qualifications

• One of the following:
  • A bachelor’s degree in program management, business or public administration, production/operations/manufacturing/quality management, technical management, information systems, engineering, or finance/accounting.
  • An active PMI Project Management Professional (PMP) certification, which can take the place of the degree.
• At least 3 years of project, operations, site, or production management experience within the last 5 years.
• Demonstrated experience resolving operational issues, monitoring customer satisfaction, developing and implementing operational procedures and policies, and analyzing training needs.
• A Six Sigma Green Belt, or the ability to earn one within 180 days of contract award.
• U.S. citizenship.
• U.S. residency for at least 3 of the past 5 years.
• Clearance: A favorable USCIS Public Trust suitability determination (SF-85P background investigation with fingerprinting) is required before start.

Desired

• A Six Sigma Green Belt already in hand.
• Experience managing warehouse, records storage, or distribution operations.
• A background in mailroom or document processing.
• Experience supervising a large hourly Service Contract Act workforce.

Why Join Our Team

Benefits

• Health Insurance
• Dental Insurance
• Vision Insurance
• Long‑term and Short‑term Disability Insurance
• Life Insurance
• 401(k) Plan
• Holiday Pay
• Paid Time Off

FWI is an Equal Opportunity Employer, including disability/vets.

Pay Range

Negotiable depending on experience, education, and clearance level.