Operations Manager

Triple Shift Entertainment; Madison, Northern (WI, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Triple Shift Entertainment is seeking a Manager to oversee daily operations and lead a team in a hospitality-focused environment. You will set goals, monitor performance, and ensure safe, clean facilities while delivering excellent customer service.

Ideal candidates have a high school diploma or GED, experience in hospitality or customer service, and strong leadership, planning, and communication skills. The role requires scheduling, accountability for cash handling, and teamwork with a positive

Qualifications

• High school diploma or GED required.
• Experience in hospitality or customer service.
• Strong management, organizational and planning skills.
• Ability to anticipate problems and plan contingencies.
• Excellent interpersonal and communication skills with a positive attitude.
• Respectful and approachable with others; proven managerial experience.

Responsibilities

• Oversee day-to-day operations and maintain standards.
• Set performance goals and deadlines aligned with company vision.
• Administer systems to reduce loss, maintain inventory, and safety.
• Inspire employees through positive leadership and incentives.
• Schedule staff and ensure timely arrival of personnel.
• Maintain a clean, safe, and healthy work environment.
• Ensure excellent customer service and address discounts, returns, and exchanges.
• Communicate information between upper management and staff.
• Train and onboard new hires; perform other duties as assigned.

Skills

Leadership

Planning & Organization

Customer Service

Scheduling

Inventory Control

Complaint Resolution

Communication

Team Motivation

Education

High school diploma or GED

Job description

At Triple Shift Entertainment we’re proud to embrace the core values of Spirit, Courage, Respect, Own It, and Excellence. As a Manager follow these core values while chasing that “perfect game” and you will assure that the fun never stops while working in the management area.

Responsibilities:

• Own It by maintaining and overseeing all aspects of day-to-day operations.
• Set goals for performance and deadlines in ways that comply with company’s plans and vision and communicate them to subordinates.
• Help administer systems to reduce loss, maintain inventory control, or increase safety.
• Spirit in inspiring and motivating employees to perform at their best through positive encouragement and incentive initiatives.
• Scheduling
• Establish tasks for employees to ensure a clean workplace, this includes stocking supplies and maintaining clean restrooms and public spaces.
• Organize workflow and ensure that employees understand their duties or delegated tasks. Courage to monitor employee productivity and provide constructive feedback and coaching.
• Respect when receiving complaints and resolving problems.
• Oversee the handling of money and establish accountability by ensuring each register is properly funded with the correct amount of cash and close out each register to ensure all funds are accounted for.
• Monitor and supervise the timely arrival of scheduled employees.
• Ensuring that the work environment is safe, secure, and healthy.
• Ensure great customer service at all levels.
• Ensure proper approval for customer discounts, returns and exchanges while providing customer satisfaction and positive interaction with the company.
• Courage to pass on information from upper management to employees and vice versa.
• Training and onboarding new hires to make sure they understand their roles with Spirit
• Other duties as assigned.

*This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required. Additionally, duties, responsibilities, and activities may change, or new ones may be assigned at any time as determined by the needs of Triple Shift Entertainment, LLC.

Requirements

• High school diploma or GED.
• Experience in the hospitality or customer service sector.
• Excellence in management, organizational, and planning skills.
• The ability to anticipate problems and make contingency plans.
• Great interpersonal and communication skills and a positive attitude.
• Respect to others to be flexible and approachable.
• Own It by showing proven experience as a manager or other relevant role.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.