Operations Supervisor

Triple Shift Entertainment; Anoka (MN); On-site; USD 24,796 - 31,684; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Dental Insurance

401k Plan

401k Employer Match

Job summary

Triple Shift Entertainment in Minnesota is seeking an experienced Front-of-House manager to direct venue operations with guidance from General and Operations Managers. The role includes budgeting, staffing, and ensuring high standards of guest service.

The ideal candidate will have 2+ years in FOH management, 1 year of supervisory experience, and a track record of fostering respectful, inclusive environments while working varied shifts, including nights and weekends.

Qualifications

• 2 years of front-of-house management experience required.
• 1 year of supervisory experience preferred.
• Industry-specific experience is highly desirable.
• Ability to foster a respectful and inclusive environment.
• Willingness to work varied hours, including nights and weekends.

Responsibilities

• Assist leadership in budgets, forecasting, and payroll-related tasks.
• Plan and implement sales programs to achieve venue objectives.
• Supervise center employees and ensure policies are followed.
• Oversee personnel management: hiring, training, scheduling, and service quality.
• Maintain a positive, safe, and welcoming environment for guests and staff.

Skills

FOH management

Supervisory experience

Customer service excellence

Job description

Striking good times start here! There’s always something to celebrate at our Triple Shift Entertainment venues, and there’s a demand for those who know how to strike up those memories. Everyone plays a role in helping great American pastimes come together. In joining our team, you’ll play a pivotal role in creating experiences that will become the stuff of tomorrow’s nostalgia.

Pay Range: $18- $23/hour

Position Summary:

To provide responsible and highly skilled management in directing facets of a venue operation with direction from the General Manager and Operations Manager(s).

• Assist the General Manager and Operations Manager in preparing budgets, forecasting, financial recording, and reporting. Allocating staffing and scheduling budgets and assisting with payroll/non-payroll expense control.
• Aid the General Manager and Operations Manager in planning, organizing, and implementing sales programs for the venue. Plan and is responsible for achieving overall sales objectives.
• Supervises the work of all center employees. Ensure that all procedures and policies are thoroughly understood and implemented.
• Help in accomplishing all personnel management activities necessary to ensure the center staff is hired, trained, scheduled, and provides quality customer service
• Promote a positive image of the center by maintaining a fun, safe, clean environment for customers and employees. Provides friendly, courteous, polite, and helpful customer service.
• Health Insurance, Vision Insurance, and Dental Insurance
• Dental Benefit *Little Partners 12 & under no charge coverage
• HSA Health Savings Account, Short-Term, and Long-Term Disability
• Pretax 401k Options, 401k Roth Options + 401k Employer Match
• Full-time and enrollment eligibility requirements apply to all offered benefits

*This job description is not designed to cover or comprehensively list required activities, duties, or responsibilities. Additionally, duties, responsibilities, and activities may change, or new ones may be assigned at any time as determined by the needs of Triple Shift Entertainment, LLC.

Requirements

• 2 years of FOH experience required
• 1 year of supervisory experience preferred
• Industry-specific experience is highly desired
• Foster a culture of respect, camaraderie, and inclusiveness for all guests and staff
• Work varied hours/days, nights, weekends and holidays, weather conditions, as needed
• Must have the ability to stand and exert fast-paced mobility for an entire shift
• Must show up for all company-required meetings and scheduled shifts on time
• Must be able to lift 30 – 50 lbs. Regularly
• Must be a minimum of 21 years old

401k Information:

You will be eligible to begin contributing to a 401(k) on the first of the month following your first 90 days of service and if you meet the minimum hours criteria. The minimum criteria for employee eligibility are 1) employees must be 21 years of age or older and 2) must work 250 hours in 90 days or an average of 1,000 hours in one year. Triple Shift Entertainment will match qualified 401(k) contributions as follows: $1 for $1 for the first 3% and $0.50 for $1 on the next 2% on what employee contributes to their 401(k) and you are considered fully vested immediately.

1 year of supervisory experience preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.