Operations Leader: Elevate Guest Experience & Ops

Triple Shift Entertainment; Madison, Northern (WI, KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Triple Shift Entertainment is seeking a Manager to oversee daily operations and lead a team in a hospitality-focused environment. You will set goals, monitor performance, and ensure safe, clean facilities while delivering excellent customer service.

Ideal candidates have a high school diploma or GED, experience in hospitality or customer service, and strong leadership, planning, and communication skills. The role requires scheduling, accountability for cash handling, and teamwork with a positive

Qualifications

• High school diploma or GED required.
• Experience in hospitality or customer service.
• Strong management, organizational and planning skills.
• Ability to anticipate problems and plan contingencies.
• Excellent interpersonal and communication skills with a positive attitude.
• Respectful and approachable with others; proven managerial experience.

Responsibilities

• Oversee day-to-day operations and maintain standards.
• Set performance goals and deadlines aligned with company vision.
• Administer systems to reduce loss, maintain inventory, and safety.
• Inspire employees through positive leadership and incentives.
• Schedule staff and ensure timely arrival of personnel.
• Maintain a clean, safe, and healthy work environment.
• Ensure excellent customer service and address discounts, returns, and exchanges.
• Communicate information between upper management and staff.
• Train and onboard new hires; perform other duties as assigned.

Skills

Leadership

Planning & Organization

Customer Service

Scheduling

Inventory Control

Complaint Resolution

Communication

Team Motivation

Education

High school diploma or GED

Job description

Triple Shift Entertainment is seeking a Manager to oversee daily operations and lead a team in a hospitality-focused environment. You will set goals, monitor performance, and ensure safe, clean facilities while delivering excellent customer service.

Ideal candidates have a high school diploma or GED, experience in hospitality or customer service, and strong leadership, planning, and communication skills. The role requires scheduling, accountability for cash handling, and teamwork with a positive