Operations Manager: Growth & Efficiency Leader

The Basement Doctor; Parkersburg (WV); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Education and Training

Incredible Culture

Room To Grow

Stability

Job summary

The Basement Doctor Columbus is seeking an experienced Operations Manager to oversee daily operations in Parkersburg, WV. You will direct cross-functional teams including sales, office, and production, and drive efficiency while maintaining high service standards.

You will lead training, manage budgets, and ensure quality and regulatory compliance across installations, while identifying opportunities for growth and improved customer satisfaction.

Qualifications

• Extensive operational experience with proven success in leadership, process improvement, and customer service.
• Ability to manage cross-functional teams including sales, office, and production.
• Strong problem-solving and communication skills; technical knowledge of basement solutions is a plus.

Responsibilities

• Direct day-to-day operations and align with company objectives.
• Lead sales, office, and production teams and ensure cross-department communication.
• Oversee training and development to meet performance standards.
• Manage procurement, inventory, and budgets to maximize efficiency.
• Track financial performance and drive cost reduction and revenue growth.
• Ensure quality standards and regulatory compliance on installations.
• Run new customer appointments and upsell basement solutions where appropriate.
• Develop relationships with vendors and adjacent businesses to generate referrals.
• Perform technical installations when required and address service issues.

Skills

Operational leadership

Team development

Process improvement

Budget management

Vendor relationships

Customer service

Communication

Job description

The Basement Doctor Columbus is seeking an experienced Operations Manager to oversee daily operations in Parkersburg, WV. You will direct cross-functional teams including sales, office, and production, and drive efficiency while maintaining high service standards.

You will lead training, manage budgets, and ensure quality and regulatory compliance across installations, while identifying opportunities for growth and improved customer satisfaction.