Operations Manager

The Basement Doctor; Parkersburg (WV); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Education and Training

Incredible Culture

Room To Grow

Stability

Job summary

The Basement Doctor Columbus is seeking an experienced Operations Manager to oversee daily operations in Parkersburg, WV. You will direct cross-functional teams including sales, office, and production, and drive efficiency while maintaining high service standards.

You will lead training, manage budgets, and ensure quality and regulatory compliance across installations, while identifying opportunities for growth and improved customer satisfaction.

Qualifications

• Extensive operational experience with proven success in leadership, process improvement, and customer service.
• Ability to manage cross-functional teams including sales, office, and production.
• Strong problem-solving and communication skills; technical knowledge of basement solutions is a plus.

Responsibilities

• Direct day-to-day operations and align with company objectives.
• Lead sales, office, and production teams and ensure cross-department communication.
• Oversee training and development to meet performance standards.
• Manage procurement, inventory, and budgets to maximize efficiency.
• Track financial performance and drive cost reduction and revenue growth.
• Ensure quality standards and regulatory compliance on installations.
• Run new customer appointments and upsell basement solutions where appropriate.
• Develop relationships with vendors and adjacent businesses to generate referrals.
• Perform technical installations when required and address service issues.

Skills

Operational leadership

Team development

Process improvement

Budget management

Vendor relationships

Customer service

Communication

Job description

We Offer Full and Part-Time Positions As Well As Benefits and Competitive Pay

Since 1987, The Basement Doctor Columbus has provided homeowners with the best services. Therefore, our basement waterproofing company is always looking for new hires who follow our values and desire growth opportunities.

The goal at our basement waterproofing company has been to help our contractors grow and improve. With more than three decades of business, we offer stability and opportunities hard to find in the home improvement industry.

With talented contractors and full-time employees, we aim to make Ohio homes drier, cleaner, healthier, safer, and more energy-efficient places to live.

The Basement Doctor Columbus Values and Benefits

• Education and Training – The Basement Doctor Columbus focuses on personal and professional growth. We offer constant training and education at our headquarters in Reynoldsburg, Ohio. We also provide certification through 3rd parties.
• Incredible Culture – The Basement Doctor Columbus is a drug and alcohol-free workplace. Additionally, we only use ethical sales practices and honor warranties. Lastly, we ensure our entire team follows clear rules of respect, responsibility, and integrity.
• Room To Grow – At our home improvement company, we firmly believe in promoting within. We always reward loyalty, dedication, and success.
• Stability – The Basement Doctor Columbus has a proven record of success and excellence since 1987. With more than three decades of service and experience, we know how to retain talent and keep employees happy.

Position:

Location: Parkersburg, WV

Job Id:179

# of Openings:1

The Operations Manager oversees all aspects of daily operations, optimizing workflows, enhancing productivity, and driving efficiency. This role manages operational and customer-related challenges while focusing on process improvements, compliance, and high service standards. This seasoned leadership position requires extensive operational experience with The Basement Doctor of WV.

RESPONSIBILITIES

Operational Leadership & Team Development

Direct day-to-day operations ensuring alignment with company objectives while monitoring production schedules, staffing levels, and workflow. Provide leadership to sales, office, and production teams, ensuring seamless interdepartmental communication. Oversee employee training and development to meet performance standards. Advise on marketing strategies and serve as the main point of contact for cross-departmental issues.

Oversee employee time tracking, payroll processing, sales commissions, and production bonuses. Manage procurement of materials, inventory, and resources while maintaining budgetary constraints. Develop and manage operational budgets to ensure financial objectives are met while maximizing efficiency. Track and analyze financial performance metrics to identify areas for cost reduction and revenue growth. Ensure production teams have necessary tools, materials, and personnel to complete projects efficiently.

Quality Assurance & Compliance

Conduct regular job audits, pre/post-production inspections, and job site visits to ensure quality standards and regulatory compliance. Track and manage vehicle and tool maintenance schedules to minimize downtime. Ensure all installations comply with industry standards, company policies, and customer specifications. Install projects as needed.

Build strong vendor relationships to ensure timely delivery of materials and services. Address customer concerns promptly, maintaining high satisfaction levels. Run sales appointments for new customers when needed and handle service issues that arise, balancing customer satisfaction with company requirements.

Business Development & Problem Solving

Manage projects from start to completion, ensuring deadlines are met and resources properly allocated. Identify process improvement opportunities to enhance efficiency, reduce costs, and improve service delivery. Contribute to company growth initiatives by identifying new market opportunities and developing strategies to increase service offerings. Proactively identify operational risks and resolve service, production, and sales-related problems quickly. Develop relationships with adjacent businesses to generate referral opportunities and upsell appropriate solutions during customer interactions.

Run new customer appointments and Annual Maintenance Service visits as needed. Upsell appropriate basement solutions during customer interactions. Connect with homeowners to resolve service issues in a mutually beneficial manner. Perform technical installations when required and answer specialized questions during job site visits.

Other duties as assigned.

QUALIFICATIONS

This position requires extensive operational experience with demonstrated success in team leadership, process improvement, and customer service excellence. The ideal candidate will have strong problem-solving abilities, excellent communication skills, and technical knowledge of basement solutions and installations.