Operations Manager — Fulfillment & Team Leader

Amazon; Jacksonville (FL); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon in Jacksonville, FL is seeking an Operations Manager to lead a combined team of salaried and hourly staff, ensuring safety, quality, attendance and on-time delivery. You will drive productivity via data-driven decisions, coach your team, and coordinate with support functions to meet customer expectations.

The role requires managing multiple workflows (First/Middle/Last mile) and adapting to site variations while fostering an inclusive culture and continuous improvement.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years Amazon experience.
• Willing to work flexible schedule including weekends, nights, and/or holidays

Responsibilities

• Lead salaried and hourly workforce to meet safety, quality, attendance, and performance goals.
• Drive productivity plans through forecasting, load balancing, and cross-team collaboration.
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, and HR to meet business objectives.

Skills

Employee management

Performance metrics knowledge

Education

Bachelor's degree

2+ years Amazon experience

Job description

Amazon in Jacksonville, FL is seeking an Operations Manager to lead a combined team of salaried and hourly staff, ensuring safety, quality, attendance and on-time delivery. You will drive productivity via data-driven decisions, coach your team, and coordinate with support functions to meet customer expectations.

The role requires managing multiple workflows (First/Middle/Last mile) and adapting to site variations while fostering an inclusive culture and continuous improvement.