Operations Manager: Data-Driven Fulfillment Leader

Amazon Inc.; Canton (MS); On-site; USD 82,000 - 123,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Parental leave

Job summary

Amazon.com Services LLC is seeking an Operations Manager to lead a team of salaried and hourly staff, coaching them to achieve safety, quality, attendance, and performance goals. You will deliver data-driven improvements and manage frontline teams across multiple workflow stages to meet customer delivery promises.

The role requires strong leadership, project management, and collaboration with Safety, Engineering, and HR teams.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce
• Lead large-scope projects with site and regional impact
• Build and execute productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance
• Manage safety, quality, productivity, and customer delivery promises
• Collaborate with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, Human Resources to develop plans to meet business objectives
• Lift up to 49 pounds and frequently push, pull, squat, bend, and reach
• Stand/walk for up to 12 hours during shifts
• Work in an environment where the noise level varies and can be loud
• Work in an environment that is subject to variable temperatures and weather (delivery stations include outside loading departments)
• Continuously climb and descend stairs (applies to sites with stairs)

Skills

Team leadership

Performance management

Data-driven decisions

Safety & quality

Analytical skills

Customer service

Education

Bachelor's degree or equivalent

Amazon experience (blue badge/FTE)

Job description

Amazon.com Services LLC is seeking an Operations Manager to lead a team of salaried and hourly staff, coaching them to achieve safety, quality, attendance, and performance goals. You will deliver data-driven improvements and manage frontline teams across multiple workflow stages to meet customer delivery promises.

The role requires strong leadership, project management, and collaboration with Safety, Engineering, and HR teams.