Sales & Operations Manager - Freight Brokerage

Bounce Logistics; North Charleston (SC); On-site; USD 70,000 - 90,000; Full time

Job summary

A logistics company based in North Charleston seeks an Operations Manager to oversee staff and ensure quality service. The ideal candidate will have at least 5 years of supervisory experience in logistics or transportation and excellent communication skills. The role involves managing staffing, overseeing supervisory functions, and maintaining departmental budgets while ensuring compliance with operational standards. Join us to drive positive results and build a rewarding career.

Qualifications

• 5 years of supervisory experience in logistics and/or transportation.
• Ability to perform complex analysis of data and systems.
• Excellent verbal and written communication skills.

Responsibilities

• Manage staffing requirements to ensure quality service.
• Oversee supervisory functions and mentor staff.
• Investigate significant issues and propose corrective actions.
• Maintain departmental budget and ensure compliance.
• Coordinate procedure changes and comply with quality policies.

Skills

Supervisory experience

Communication skills

Data analysis skills

Education

Bachelor's degree in Transportation, Supply Chain, or related field

Job description

As an Operations Manager- Freight Brokerage at Bounce Logistics (a division of RXO), you will manage and administer operational policies and procedures that support the team’s objective to ensure the highest possible quality and accuracy for our customers. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and RXO. Join us at RXO, and we’ll give you the tools and support you need to excel at your job, while building a career you’ll love.

What your day-to-day will look like:

• Assess and adjust staffing requirements to maintain the highest possible level of quality service to our customers, while maintaining the lowest possible expenditures of overtime or excess labor expense
• Oversee all supervisory functions, including developing and mentoring supervisors and coordinators; ensure the regular use of metrics and system tools in conjunction with the operational metrics review standards
• Function as liaison between Account Managers and operational staff on all policy and procedure changes or implementations; investigate all significant issues to determine root cause and correction procedure, initiate incident report when necessary
• Coordinate all procedure and document changes, comply with all quality policies and procedures, attend any required quality meetings, and ensure that all quality initiatives are adequately communicated to entire operational staff
• Identify opportunities for process efficiencies and work with operations team and System Engineers to create specifications and implement
• Analyze quantitative information and apply professional judgment to resolve issues
• Maintain departmental budget and ensure compliance to it; actively participate as departmental representative in planning, scheduling, budgeting and policy development and administration
• Work with HR and upper management on any disciplinary issues and institute corrective action; actively participate in the hiring and/or termination process

At a minimum, you’ll need:

• 5 years of supervisory experience in logistics and/or transportation

It’d be great if you also have:

• Bachelor’s degree in Transportation, Supply Chain, or a related field
• Availability to travel occasionally
• Ability to quickly learn and achieve proficiency in new software applications
• Excellent verbal and written communication skills; ability to present clean, organized, and thorough information and data appropriate for intended audience
• Ability to perform complex analysis of data, processes, policies, procedures and/or systems; produce unambiguous, comprehensive, and accurate interpretations