Director, Operations

rxo; Dublin (OH); On-site; USD 120,000 - 130,000; Full time

Benefits offered by this job

Competitive pay

Paid time off (PTO)

401(k) retirement plan

Health insurance

EAP

Tuition reimbursement

Tax-Advantaged Accounts

Volunteer time off

Job summary

RXO is seeking a Director, Operations in Brokerage to provide leadership for our brokerage products and drive strategic development within the market. You will oversee branch operations, manage vendor relationships, and shape new service offerings to meet customer needs.

You will lead sales and operations teams to achieve KPIs, develop and train staff, and ensure compliance with laws and RXO policies. This role demands strong leadership and a proven track record in logistics.

Qualifications

• 7 years of experience in operations for a carrier, freight forwarder/NVO and/or consolidator/3PL organization.
• Bachelor’s degree preferred.
• Management experience and sales experience.
• Excellent interpersonal skills with experience developing, managing, leading and communicating effectively.

Responsibilities

• Direct and manage all types of brokerage services in the branch.
• Meet or exceed established business and profit growth targets; remain accountable for product P&L at the branch level.
• Establish and ensure operational implementation and compliance with processes and procedures for handling the freight product.
• Maintain strategic relationships with appropriate vendors, including pricing and service standards; coordinate with the vendor base to ensure strategic compliance with RXO goals and objectives.
• Ensure compliance with all applicable laws and regulations.
• Assist Sales in developing new customers in the market and onboarding those customers to operations.
• Develop and implement new product and service offerings to meet customer needs in alignment with their goals and objectives.
• Direct, develop and train sales and operations teams to ensure individual and branch KPIs are met.

Skills

Operations leadership

Brokerage experience

P&L management

Strategic development

Vendor relations

Sales experience

Interpersonal skills

Education

Bachelor's degree

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation for this role is $120,000 - $130,000 salary base + quarterly bonus. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

Director, Operations in Brokerage at RXO

As a Director, Operations in Brokerage at RXO, you will provide leadership for our brokerage products, act as the functional lead for strategic development within the overall market and enhance and grow new business opportunities with established customers. We'll count on your skills and years of experience to be a champion of our company values, ensuring an engaged workforce, loyal customers, efficient operations, and a bright future for yourself and RXO.

What your day-to-day will look like:

• Direct and manage all types of brokerage services in the branch.
• Meet or exceed established business and profit growth targets; remain accountable for product P&L at the branch level.
• Establish and ensure operational implementation and compliance with processes and procedures for handling the freight product.
• Maintain strategic relationships with appropriate vendors, including pricing and service standards; coordinate with the vendor base to ensure strategic compliance with RXO goals and objectives.
• Ensure compliance with all applicable laws and regulations.
• Assist Sales in developing new customers in the market and onboarding those customers to operations.
• Develop and implement new product and service offerings to meet customer needs in alignment with their goals and objectives.
• Direct, develop and train sales and operations teams to ensure individual and branch KPIs are met.

At a minimum you'll need:

• 7 years of experience in operations for a carrier, freight forwarder/NVO and/or consolidator/Third-Party Logistics (3PL) organization

It’d be great if you also have:

• Bachelor's degree
• Management experience
• Sales experience
• Excellent interpersonal skills with experience developing, managing, leading and communicating effectively

Why Join Us:

Our Benefits

• Competitive pay
• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
• 401(k) retirement plan with up to 5% company match
• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
• Employee Assistance Program (EAP)
• Tuition reimbursement, adoption assistance
• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
• Health Reimbursement Arrangement

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

Equal Opportunity / Diversity Statement

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Pre-employment Drug Test Notice

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.

Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here .