Senior Director, Market Operations

RXO, Inc.; Charlotte (NC); On-site; USD 150,000 - 210,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off

Career development programs

Volunteer days

Life insurance

Job summary

RXO, Inc. is seeking a Senior Director, Market Operations in Charlotte, NC. You will own P&L for a defined region, lead a field-based team, and drive operational efficiency while improving the customer experience.

You will monitor financial metrics, guide business decisions, and develop talent through coaching. The role emphasizes collaboration with internal and external partners to identify and capitalize on market opportunities.

Qualifications

• 7+ years of experience in carrier development, delivery, distribution logistics, and facility/warehouse management.
• Experience performing complex analyses of data, processes, policies, procedures, and/or systems.

Responsibilities

• Lead a field-based team responsible for operational efficiency, customer service, and contractor procurement.
• Monitor financial metrics to identify trends and guide business decisions.
• Proactively manage customer service metrics to drive an excellent customer experience.
• Provide guidance, training, and performance management to employees through coaching.
• Establish and maintain collaborative relationships with internal and external stakeholders.
• Understand the assigned region, its competitors and socioeconomic trends, and identify opportunities.
• Monitor performance against commitments and develop initiatives to address gaps.
• Manage expenses and meet P&L budget goals with insightful analysis.

Skills

Leadership

Financial analysis

P&L responsibility

Team management

Operational excellence

Customer experience

Education

Bachelor's degree in business-related field

Job description

Accelerate your career at RXO RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As Senior Director, Market Operations at RXO, you will have P&L responsibility for an assigned region and manage all aspects of operations. You’ll lead a team of direct reports, interact with key customer contacts, and have accountability for driving operational efficiency while improving the overall customer experience. You’ve built an impressive career already and you’re ready to take it to the next level. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and RXO. Become a part of our dynamic global team and we'll help you develop to a level that will exceed your expectations.

What Your Day-to-day Will Look Like

• Lead a team of field-based direct reports who are responsible for operational efficiency, customer service, and contractor procurement
• Monitor financial metrics to identify trends and anticipate future outcomes; use financial discipline to guide business decisions
• Proactively manage customer service metrics to drive an excellent customer experience
• Provide guidance, training, and performance management to employees while developing talent through continuous coaching
• Establish and maintain effective, collaborative work relationships both internally and externally
• Develop an understanding of the assigned region, including competitors and socioeconomic trends, to identify and prioritize opportunities
• Regularly monitor financial and service-related performance against commitments and targets; identify and implement specific initiatives to address performance shortfalls
• Manage expenses accurately and meet P&L budget goals; develop insightful, value-added, and actionable analyses with detailed explanations regarding the drivers of those results
• Prioritize regular workload, special tasks, and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within the established timeframe

At a Minimum, You’ll Need

• 7 years of experience in carrier development, delivery, distribution logistics, and facility/warehouse management
• Experience performing complex analyses of data, processes, policies, procedures, and/or systems

It’d Be Great If You Also Have

• Bachelor’s degree in a business-related field
• 12+ years of experience in the logistics and transportation industry
• Proven leadership and collaboration skills with the ability to effectively supervise, coach, and influence employees
• Excellent verbal and written communication skills; able to present clean, organized, and thorough information and data appropriate for the intended audience
• Self-motivated work style with the ability to work well with minimal supervision or in a team environment; consult with team members and management as needed
• Strong organizational and time management skills

Why Join Us

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step