Sales & Operations Manager - Freight Brokerage

Bounce Logistics; South Bend (IN); On-site; USD 80,000 - 120,000; Full time

Job summary

Bounce Logistics in Indiana is seeking a Sales and Operations Manager to lead a sales team, drive revenue growth and coordinate closely with Operations for pricing and KPI alignment.

You will mentor inside sales staff, recruit and train, and manage performance to meet strategic goals. The role blends leadership with hands-on sales and operational oversight in a fast-paced logistics environment.

Qualifications

• 5 years of transportation-related experience.

Responsibilities

• Mentor and lead a team of inside salespeople; provide industry expertise, guidance and support.
• Interview and train new employees, conduct employee reviews and establish detailed performance goals.
• Act as a liaison between Sales and Operations; work cross-functionally to review pricing, market penetration and service KPIs.
• Drive revenue and margin growth across multiple verticals and modes; develop and maintain best business practices.
• Develop sales pipelines and strategies.
• Review sales activity KPIs, including revenue, margin, load count, call logs and CRM adherence.
• Review customer metrics in real time.
• Assist with submitting timely customer bid packages and RFPs.

Skills

Leadership

Sales strategy

Team mentoring

Job description

As a Sales and Operations Manager at Bounce Logistics (a division of RXO), you will lead a sales team, identify opportunities to present our world‑class services and generate new sales revenue. You’ll find yourself immersed in a rapidly growing environment fueled by achievement and a tenacious team spirit. We’ll give you the support you need to excel at work, and the resources to build a career you can be proud of.

What your day‑to‑day will look like:

• Mentor and lead a team of inside salespeople; provide industry expertise, guidance and support
• Interview and train new employees, conduct employee reviews and establish detailed performance goals
• Act as a liaison between Sales and Operations; work cross‑functionally to review pricing, market penetration and service Key Performance Indicators (KPIs)
• Drive both revenue and margin growth across multiple verticals and modes; develop and maintain best business practices
• Develop sales pipelines and strategies
• Review sales activity KPIs, including revenue, margin, load count, call logs and CRM adherence
• Review customer metrics in real time
• Assist with submitting timely customer bid packages and RFPs

At a minimum, you’ll need:

• 5 years of transportation‑related experience

It’d be great if you also have:

• 2 years of non‑asset‑based brokerage experience
• Experience in management and leadership; conflict resolution experience
• Ability to prioritize work and complete projects effectively within time limits
• Strong ability to think strategically and drive sales
• Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees