Manager, Sales (SMB)

RXO, Inc.; Dublin (OH); On-site; USD 72,000 - 97,800; Full time

Benefits offered by this job

Competitive pay

Paid time off and holidays

401(k) retirement plan

Health insurance and wellness benefits

Tuition reimbursement

Employee assistance program

Job summary

RXO, Inc. is seeking an Operations Manager in the United States (OH/Dublin area) to manage operational policies and drive quality for customers. Compensation starts at 85K and may include bonus or commission; actual pay varies by experience and skill set.

You will guide staffing, supervise managers and coordinators, and partner with HR on hiring and disciplinary processes while ensuring adherence to quality standards and budget.

Qualifications

• 5 years of supervisory experience in logistics and/or transportation.
• Excellent verbal and written communication skills; ability to present data clearly.
• Ability to quickly learn and achieve proficiency in new software applications.

Responsibilities

• Assess and adjust staffing requirements to maintain quality service while minimizing overtime costs.
• Oversee all supervisory functions and mentor supervisors and coordinators; monitor metrics.
• Liaise between Account Managers and operations; investigate issues to determine root cause and correction.

Skills

Communication skills

Software proficiency

Analytical ability

Leadership experience

Education

Bachelor's degree in Transportation, Supply Chain, or related field

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation for this role is 85K. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

As an Operations Manager at RXO, you will manage and administer operational policies and procedures that support the team's objective to ensure the highest possible quality and accuracy for our customers. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and RXO. Join us at RXO, and we'll give you the tools and support you need to excel at your job, while building a career you'll love.

What Your Day-to-day Will Look Like

• Assess and adjust staffing requirements to maintain the highest possible level of quality service to our customers, while maintaining the lowest possible expenditures of overtime or excess labor expense


• Oversee all supervisory functions, including developing and mentoring supervisors and coordinators; ensure the regular use of metrics and system tools in conjunction with the operational metrics review standards


• Function as liaison between Account Managers and operational staff on all policy and procedure changes or implementations; investigate all significant issues to determine root cause and correction procedure, initiate incident report when necessary


• Coordinate all procedure and document changes, comply with all quality policies and procedures, attend any required quality meetings, and ensure that all quality initiatives are adequately communicated to entire operational staff


• Identify opportunities for process efficiencies and work with operations team and System Engineers to create specifications and implement


• Analyze quantitative information and apply professional judgment to resolve issues


• Maintain departmental budget and ensure compliance to it; actively participate as departmental representative in planning, scheduling, budgeting and policy development and administration


• Work with HR and upper management on any disciplinary issues and institute corrective action; actively participate in the hiring and/or termination process

At a Minimum, You’ll Need

• 5 years of supervisory experience in logistics and/or transportation

It’d Be Great If You Also Have

• Bachelor's degree in Transportation, Supply Chain, or a related field


• Availability to travel occasionally


• Ability to quickly learn and achieve proficiency in new software applications


• Excellent verbal and written communication skills; ability to present clean, organized, and thorough information and data appropriate for intended audience


• Ability to perform complex analysis of data, processes, policies, procedures and/or systems; produce unambiguous, comprehensive, and accurate interpretations

Why Join Us

Check out what else RXO has to offer.

Our Benefits

• Competitive pay


• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave


• 401(k) retirement plan with up to 5% company match


• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity


• Employee Assistance Program (EAP)


• Tuition reimbursement, adoption assistance


• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account


• Health Reimbursement Arrangement

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.