Operations Manager, Field Services (HVAC/Plumbing)

Rocky Mountain True Value and Mechanical; Emmett (ID); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Company parties

Employee discounts

Paid time off

Training & development

Job summary

Rocky Mountain Mechanical is seeking an Operations Manager to oversee the daily operations across HVAC, plumbing, generator, fireplace, and water treatment divisions. This role ensures efficient scheduling through completion while supporting office staff, technicians, and customers.

You will monitor KPIs, coach employees, and drive an exceptional customer experience, maintaining quality standards and profitability. A strong leader with hands-on approach is ideal for our Emmett, Idaho operation.

Qualifications

• Minimum 5 years in HVAC, plumbing, or mechanical industries preferred.
• Previous leadership or management experience.
• Strong organizational and problem-solving skills.
• Excellent communication and leadership abilities.
• Experience with ServiceTitan is highly preferred.
• Working knowledge of Microsoft Office and Google Workspace.

Responsibilities

• Manage day-to-day operations of the service and installation departments.
• Coordinate technician schedules and workloads.
• Monitor job progress to keep projects on schedule.
• Resolve scheduling conflicts and operational issues.
• Maintain communication between office staff, technicians, suppliers, and customers.
• Lead, coach, and mentor technicians and office personnel.
• Conduct regular team meetings; assist with hiring and onboarding.
• Perform employee evaluations and provide constructive feedback.
• Foster a positive, accountable, team‑oriented culture.
• Ensure every customer receives exceptional service.
• Handle customer concerns and resolve escalated issues professionally.
• Monitor online reviews and customer satisfaction.
• Maintain Rocky Mountain Mechanical's reputation for honesty and quality workmanship.
• Review job costing and profitability.
• Monitor labor efficiency and productivity.
• Help maintain healthy gross profit margins.

Skills

Leadership

Communication

Organization

Problem-solving

Multitasking

Attention to detail

Customer focus

Team player

Self-motivated

Tools

ServiceTitan

Microsoft Office

Google Workspace

Job description

Rocky Mountain Mechanical is seeking an Operations Manager to oversee the daily operations across HVAC, plumbing, generator, fireplace, and water treatment divisions. This role ensures efficient scheduling through completion while supporting office staff, technicians, and customers.

You will monitor KPIs, coach employees, and drive an exceptional customer experience, maintaining quality standards and profitability. A strong leader with hands-on approach is ideal for our Emmett, Idaho operation.