Senior Operations Manager – Plumbing & HVAC Services

Wisler Plumbing, Heating, Cooling & Electric; Rocky Mount (VA); Sur place; USD 80 000 - 110 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

Life and AD&D insurance

401(k) with company match

Paid holidays and PTO

Paid training and development

Tuition reimbursement

Employee discounts

Volunteer opportunities

Daily hot breakfast

Résumé du poste

Wisler Plumbing, Heating, Cooling & Electric in Rocky Mount, VA seeks a Manager to lead and coach a team, oversee daily operations, and uphold top-tier customer service. You will coordinate schedules, manage budgets, and implement performance goals while ensuring compliance with company policies and regulatory standards.

The role emphasizes hands-on leadership within a family-owned company, with a focus on growth, development, and delivering exceptional service to the Roanoke area community.

Qualifications

• 3 years of team member management (at least 4 people)
• 3 years of customer service experience
• Proficient with Office 365, Word and Excel
• Effective communication and leadership skills
• Ability to mentor and coach staff and evaluate performance
• Clean driving record
• Pre-employment drug testing
• Authorized to work in the U.S.

Responsabilités

• Lead and coach the team to meet production and service goals.
• Oversee daily operations and scheduling; manage resources and budgets.
• Resolve escalated customer concerns and ensure high service standards.
• Prepare regular reports on team performance and KPIs.
• Ensure compliance with health, safety, and industry regulations.
• Drive process improvements and leverage technology to increase efficiency.
• Maintain open communication with management and other departments.

Connaissances

Leadership

Mentoring

Office 365

Scheduling

Customer service

Communication

Performance metrics

Budgeting

Process improvement

Team development

Outils

Office 365

Word

Excel

Description du poste

Wisler Plumbing, Heating, Cooling & Electric in Rocky Mount, VA seeks a Manager to lead and coach a team, oversee daily operations, and uphold top-tier customer service. You will coordinate schedules, manage budgets, and implement performance goals while ensuring compliance with company policies and regulatory standards.

The role emphasizes hands-on leadership within a family-owned company, with a focus on growth, development, and delivering exceptional service to the Roanoke area community.