Operations Manager – E-Commerce

Unclassified; Kentucky; On-site; USD 125,000 - 150,000; Full time

Job summary

Unclassified, a growing e-commerce business, is seeking an experienced Operations Manager to oversee day-to-day operations in Upstate New York. You will optimize fulfillment, inventory, and order processes while driving efficiency and customer satisfaction.

Lead cross-functional teams, monitor KPIs, and champion data-driven improvements in a fast-paced environment. 3+ years in e-commerce operations and strong leadership are required.

Qualifications

• 3+ years of experience in e-commerce operations or a similar management role.
• Strong team leadership and people management skills.
• Excellent organizational and problem-solving abilities.
• Experience with e-commerce platforms, inventory, and fulfillment processes.
• Strong communication and decision-making skills.

Responsibilities

• Oversee daily e-commerce operations, fulfillment, inventory, and order management.
• Improve processes, efficiency, and overall customer experience.
• Monitor KPIs and operational performance.
• Coordinate with suppliers, warehouses, customer service, and other departments.
• Identify operational issues and implement effective solutions.

Skills

Team leadership

Operations management

Process improvement

Cross-functional collaboration

Data-driven decision making

Attention to detail

E-commerce platforms

Job description

Overview

Operations Manager – E-commerce

125-150K

Upstate NY

We are looking for an experienced Operations Manager to oversee and improve the day-to-day operations of our e-commerce business. This role will be responsible for managing processes, coordinating teams, ensuring operational efficiency, and helping drive business growth.

Responsibilities

• Oversee daily e-commerce operations, fulfillment, inventory, and order management
• Improve processes, efficiency, and overall customer experience
• Monitor KPIs and operational performance
• Coordinate with suppliers, warehouses, customer service, and other departments
• Identify operational issues and implement effective solutions
• Ensure company procedures and standards are consistently followed

Requirements & Skills

• 3+ years of experience in e-commerce operations or a similar management role
• Strong team leadership and people management skills
• Excellent organizational and problem-solving abilities
• Experience with e-commerce platforms, inventory, and fulfillment processes
• Strong communication and decision-making skills
• Ability to work in a fast-paced, growing environment
• Data-driven and highly detail-oriented