Associate eCommerce Operations Manager

Pyramid Consulting Group, LLC; New York (NY); Hybrid; USD 77,000 - 104,000; Full time

Job summary

Pyramid Consulting Group, LLC is seeking an Associate eCommerce Operations Manager to support digital commerce performance and ensure a seamless online customer experience in a hybrid NYC role. You will oversee day-to-day e-commerce operations, manage vendor relationships, optimize fulfillment, and leverage data-driven insights to improve efficiency and deliver a premium customer journey across channels.

This position requires 3+ years in e-commerce operations and a bachelor's degree, with SFCC

Qualifications

• 3+ years of experience in e-commerce operations, digital commerce, or related business functions.
• Hands-on experience with e-commerce platforms, order management systems, and digital operations processes.
• Familiarity with Salesforce Commerce Cloud (SFCC) strongly preferred.
• Advanced Microsoft Excel and Microsoft Office proficiency.
• Excellent project management, organizational, and stakeholder management skills.

Responsibilities

• Manage daily e-commerce operations, ensuring a smooth customer journey from purchase through delivery and returns.
• Oversee order management, fulfillment, inventory, and customer service workflows.
• Serve as a key liaison between internal teams and external technology, logistics, fulfillment, and customer service partners.
• Support platform enhancements, system integrations, testing, and ongoing operational improvements.
• Maintain accuracy of product, pricing, inventory, and customer data across e-commerce systems.
• Track and analyze key performance metrics related to sales, fulfillment, customer experience, and operational performance.
• Develop reports and business insights to support leadership decision-making.
• Partner cross-functionally with merchandising, marketing, finance, retail, technology, and operations teams.
• Manage vendor performance, address operational issues, and drive timely resolutions.
• Identify opportunities to streamline processes, improve efficiencies, and enhance the overall customer experience.
• Establish and monitor operational KPIs, service standards, and continuous improvement initiatives.

Job description

Our client, a luxury fashion brand, is seeking an Associate eCommerce Operations Manager to support digital commerce performance and ensure a seamless online customer experience. This hybrid role in NYC will oversee day-to-day e-commerce operations, manage key vendor relationships, optimize fulfillment processes, and leverage data-driven insights to improve business performance and operational efficiency.

Role Responsibilities

• Manage daily e-commerce operations, ensuring a smooth customer journey from purchase through delivery and returns
• Oversee order management, fulfillment, inventory, and customer service workflows
• Serve as a key liaison between internal teams and external technology, logistics, fulfillment, and customer service partners
• Support platform enhancements, system integrations, testing, and ongoing operational improvements
• Maintain accuracy of product, pricing, inventory, and customer data across e-commerce systems
• Track and analyze key performance metrics related to sales, fulfillment, customer experience, and operational performance
• Develop reports and business insights to support leadership decision-making
• Partner cross-functionally with merchandising, marketing, finance, retail, technology, and operations teams
• Manage vendor performance, address operational issues, and drive timely resolutions
• Identify opportunities to streamline processes, improve efficiencies, and enhance the overall customer experience
• Establish and monitor operational KPIs, service standards, and continuous improvement initiatives

Role Qualifications

• 3+ years of experience in e-commerce operations, digital commerce, or related business functions
• Luxury, fashion, retail, or consumer products industry experience preferred
• Hands-on experience with e-commerce platforms, order management systems, and digital operations processes
• Experience supporting fulfillment, inventory management, customer service, and logistics operations
• Familiarity with Salesforce Commerce Cloud (SFCC) strongly preferred
• Strong analytical and reporting skills with the ability to translate data into actionable business insights
• Advanced Microsoft Excel and Microsoft Office proficiency
• Excellent project management, organizational, and stakeholder management skills
• Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail
• Proven problem-solving abilities and experience driving operational improvements
• Experience collaborating with external vendors, service providers, and cross-functional teams
• Customer-focused mindset with a passion for delivering a premium consumer experience
• Ability to travel as needed for business requirements
• Bachelor's degree or equivalent professional experience preferred

Salary

Salary: $90K

We will provide reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation during the application or hiring process, please contact [e-mail]

Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, marital or veteran status, disability, genetic information, or any other protected status under applicable law.

For positions subject to "Fair Chance" laws (including but not limited to California, Colorado, New York City, Los Angeles, and other jurisdictions), PCG will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law.

Please refer to our website: www.pyramidcg.com for access to our Right to Work and E-Verify.