Operations Manager - Dispatch, Safety & Team Growth

Two Men and a Truck International Inc.; Wilmington (NC); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health, dental, and vision

Paid Time Off

Career advancement opportunities

Job summary

TWO MEN AND A TRUCK in Wilmington, NC is seeking an Operations Manager to lead moving crews and oversee daily operations. You will supervise dispatch, schedule staff, and manage fleet maintenance while upholding safety standards and DOT compliance.

Ideal candidates have strong leadership, excellent communication, and a track record in team development. Compensation starts at the posted range with potential bonuses, and advancement opportunities within the franchise.

Qualifications

• High school diploma or GED required, some college preferred
• Management, business, or other relevant experience is required
• Valid driver’s license and a clean driving record
• Must be willing to submit to a pre-employment background check and random drug screens
• Must be willing to work Saturdays and one Sunday a month
• Effective communication skills (verbal and written)
• Demonstrated ability to lead by example to motivate, develop and direct people
• Ability to assess the performance of self, employees and franchise to make improvements or take corrective action
• Basic truck/vehicle knowledge
• Experience in the fields of general labor, management, non-CDL transportation, logistics, production, manufacturing, or warehouse helpful

Responsibilities

• Supervise and dispatch mover/driver teams daily; coordinate employee scheduling and truck assignments
• Complete various dispatch duties, including: performance audits during moves to ensure safety and customer satisfaction, vehicle inspections, and paperwork audits
• Lead by example in performance, attitude, attendance and work ethic; responsible for team development and motivation
• Determine staffing requirements, interview, hire, and oversee new employee onboarding and training
• Coordinate and direct fleet maintenance and equipment inventory; ensure trucks and equipment are maintained in a clean, safe, and professional manner
• Promote safety and uphold safety procedures and policies; ensure compliance with all DOT regulations and FMCSA guidelines
• Responsible for employee development, accountability and corrective action programs
• Responsible for being an “on-call” emergency contact outside of normal business hours
• Acts as a point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK services
• Asks open-ended, probing questions to determine customer requirements and expectations
• Directly and accurately inputs information in to “Movers Who Care®” software to estimate cost for customers, as well as scheduling needs for movers, drivers and trucks
• Makes recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability or customer specifications
• Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.
• Performs a variety of clerical and administrative tasks.
• All other duties as assigned

Skills

Effective communication skills

Leadership ability

Team management

Education

High school diploma or GED

Tools

Movers Who Care software

Job description

TWO MEN AND A TRUCK in Wilmington, NC is seeking an Operations Manager to lead moving crews and oversee daily operations. You will supervise dispatch, schedule staff, and manage fleet maintenance while upholding safety standards and DOT compliance.

Ideal candidates have strong leadership, excellent communication, and a track record in team development. Compensation starts at the posted range with potential bonuses, and advancement opportunities within the franchise.