Operations Manager

TWO MEN AND A TRUCK®; Pooler (GA); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Health, dental, vision benefits

Paid time off

Career advancement opportunities

Team environment

Job summary

TWO MEN AND A TRUCK® in Pooler, GA is seeking an Operations Manager to lead moving crews and oversee daily operations. You will supervise dispatch, safety, training, and customer interactions while driving team performance and reliability.

The role requires a valid driver's license, strong leadership, and a commitment to safety. This is a full-time position with growth opportunities within the franchise network.

Qualifications

• High school diploma or GED required, some college preferred.
• Management or supervisory experience is required.
• Valid driver’s license with a clean driving record.
• Must pass a pre-employment background check and drug screen.
• Willing to work Saturdays and one Sunday per month.
• Strong verbal and written communication skills.
• Ability to lead by example and motivate a team.

Responsibilities

• Supervise and dispatch mover/driver teams daily and coordinate scheduling.
• Perform safety and quality audits during moves and maintains paperwork.
• Hire, onboard and train new employees and manage performance.
• Oversee fleet maintenance and vehicle inspections.
• Promote safety and ensure compliance with DOT/FMCSA guidelines.
• Serve as on-call emergency contact outside normal hours.
• Interact with customers to establish rapport and determine needs.
• Input move details and cost estimates into Moverson software.
• Recommend services and equipment based on customer requirements.

Skills

Leadership

Management experience

Communication skills

Driver's license

Background check

Weekend availability

Customer service

On-call availability

Education

High school diploma or GED

Some college

Job description

It's time to make your move. Drive your career forward with TWO MEN AND A TRUCK® as an Operations Manager and discover your opportunities for growth! We are looking for an energetic team member to provide leadership for our moving crews and manage the daily operational aspects of the business. In this role you will work with customers, vendors, and all staff members to meet established operating goals and standards.

What We Offer

• Starting pay: $65,000-$70,000 annually
• Benefits! Health, dental, and vision available
• Paid Time Off
• Career advancement opportunities! We want to see you grow personally and professionally. If you are looking for opportunity, we've got it.
• Work with a great team!

What You'll Do

• Supervise and dispatch mover/driver teams daily; coordinate employee scheduling and truck assignments
• Complete various dispatch duties, including: performance audits during moves to ensure safety and customer satisfaction, vehicle inspections, and paperwork audits
• Lead by example in performance, attitude, attendance and work ethic; responsible for team development and motivation
• Determine staffing requirements, interview, hire, and oversee new employee onboarding and training
• Coordinate and direct fleet maintenance and equipment inventory; ensure trucks and equipment are maintained in a clean, safe, and professional manner
• Promote safety and uphold safety procedures and policies; ensure compliance with all DOT regulations and FMCSA guidelines
• Responsible for employee development, accountability and corrective action programs
• Responsible for being an "on-call" emergency contact outside of normal business hours
• Acts as a point of contact for new and existing customers to establish a rapport and build confidence in TWO MEN AND A TRUCK services
• Asks open-ended, probing questions to determine customer requirements and expectations
• Directly and accurately inputs information in to "Movers Who Care®" software to estimate cost for customers, as well as scheduling needs for movers, drivers and trucks
• Makes recommendations according to customer's needs on moving services, boxes, supplies and equipment and other value-added services; may recommend alternate services and/or products based on cost, availability or customer specifications
• Communicates with customers and leads to identify and understand their product or service needs; identifies and suggests products and services to meet those needs.
• Performs a variety of clerical and administrative tasks.
• All other duties as assigned

Who We're Looking For

• High school diploma or GED required, some college preferred
• Management, business, or other relevant experience is required
• Valid driver's license and a clean driving record
• Must be willing to submit to a pre-employment background check and random drug screens
• Must be willing to work Saturdays and one Sunday a month
• Effective communication skills (verbal and written)
• Demonstrated ability to lead by example to motivate, develop and direct people
• Ability to assess the performance of self, employees and franchise to make improvements or take corrective action
• Strong decision-making ability
• Basic truck/vehicle knowledge
• Experience in the fields of general labor, management, non-CDL transportation, landscaping, construction, project management, logistics, production, manufacturing, assembly, factory or warehouse helpful

This job posting is for a position at the individually owned and operated TWO MEN AND A TRUCK® franchise located in Pooler, Georgia. The employer at this location is NBF Savannah, LLC.