Operations Manager, Community Living Services (Flexible)

EP!C; Peoria (IL); On-site; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

403(b) Retirement Plan

Paid Time Off

Employee Fitness Center

Discounted Gym Membership

Professional Development

Continuing Education Opportunities

Career Advancement

Supportive Leadership Team

Job summary

EP!C is seeking a dedicated CLS Operations Manager to oversee Community Living Services (IDD) for individuals served. You will supervise Team Leads and Direct Support Professionals, ensuring high-quality residential services, regulatory compliance, and a positive work environment where both staff and individuals thrive.

This leadership role involves coordinating scheduling, payroll, and documentation while maintaining resources and strong partnerships with families, guardians, and community

Qualifications

• Required supervisory or management experience.
• Strong leadership and communication skills.
• Ability to lead multiple teams and work across locations.
• Excellent organizational and time management skills.
• Experience managing employee performance.
• Ability to work independently while supporting multiple locations.

Responsibilities

• Provide leadership and staff development for Team Leads and Direct Support Professionals.
• Lead and supervise teams to foster a positive, accountable culture.
• Oversee multiple community-integrated homes and ensure safe, person-centered supports.
• Maintain compliance with state regulations, licensing standards, HIPAA, and agency policies.
• Promote relationships with individuals served, families, guardians, and community partners.
• Ensure all abuse and neglect reports are filed as required.
• Handle administrative duties including scheduling, staffing, PTO, payroll, and records.
• Oversee medication administration documentation and program records.

Skills

Supervisory experience

Leadership

Communication skills

Team leadership

Organizational skills

Time management

Employee performance management

Independent work

Education

Bachelor's degree in human services or related field

Job description

EP!C is seeking a dedicated CLS Operations Manager to oversee Community Living Services (IDD) for individuals served. You will supervise Team Leads and Direct Support Professionals, ensuring high-quality residential services, regulatory compliance, and a positive work environment where both staff and individuals thrive.

This leadership role involves coordinating scheduling, payroll, and documentation while maintaining resources and strong partnerships with families, guardians, and community