Operations Manager - Client Services & Compliance

ABM industries; Virginia (MN); On-site; USD 80,000 - 100,000; Full time

Job summary

ABM Industries is seeking an Assistant General Manager in the United States to oversee client facilities and staff, ensuring professional, quality service and adherence to safety, quality, and regulatory standards while realizing planned profitability for responsible accounts.

The role involves leading operations, supervising payroll processes, maintaining client relationships, controlling costs, and ensuring timely invoicing and payments. Strong communication and leadership skills are essential.

Qualifications

• Ability to communicate effectively in English.
• Ability to read and interpret safety rules and manuals.
• Ability to write routine reports and correspondence.
• Ability to present information to groups of managers, clients, customers, and the public.
• Must possess and utilize effective listening skills.
• Ability to perform basic math operations (add, subtract, multiply, divide).
• Ability to apply common sense to carry out instructions.

Responsibilities

• Communicate effectively with employees and clients to ensure fulfillment of performance and quality requirements.
• Monitor compliance with contractual and regulatory requirements in area of responsibility.
• Ensure that payroll is prepared and transmitted in an accurate and timely manner.
• Maintain positive relationship with client representatives.
• Control cost to ensure profitability of area of responsibility.
• Ensure clients receive accurate invoices in a timely manner. Follow-up on payment of all invoices.
• Responsible for and /or the oversight of the recruiting, hiring, and training of all employees in his/her area of responsibility.
• Ensure this is done according to established procedures and cost-effectively.
• Ensure that each employee receives proper training commensurate with the job responsibilities assigned and that all training is properly documented and maintained according to Company standards.
• Ensure that any injuries, incidents, accidents, etc. are documented, reported, and processed appropriately.
• Monitor safety programs within your area of responsibility and communicate with Safety Quality Managers frequently to ensure compliance with all Company safety standards.
• Comply with all safety, security, compliance and quality standards and procedures established by the Company, Clients, and regulatory authorities.
• Establish and maintain effective communication and working relationships with passengers, co-workers, shift coordinators,supervisors, managers, etc.
• Ensure that duty managers and supervisors are professionally trained and understand their assigned duties.

Job description

ABM Industries is seeking an Assistant General Manager in the United States to oversee client facilities and staff, ensuring professional, quality service and adherence to safety, quality, and regulatory standards while realizing planned profitability for responsible accounts.

The role involves leading operations, supervising payroll processes, maintaining client relationships, controlling costs, and ensuring timely invoicing and payments. Strong communication and leadership skills are essential.