Regional Operations Leader – Safety, Quality & Service

ABM Industries; Memphis (TN); On-site; USD 100,000 - 110,000; Full time

Benefits offered by this job

Monthly Vehicle Stipend

Job summary

ABM Industries in Memphis seeks a Regional Operations Manager to oversee all activities of the assigned services team, ensuring productivity, safety, and compliance with standards. The role requires leadership, strategic prioritization, and strong client interaction to maintain high service levels.

The successful candidate will manage staffing, training, and performance, while coordinating with clients and internal teams to meet contractual obligations and quality targets.

Qualifications

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in operations management or similar role.
• Strong leadership and communication skills.

Responsibilities

• Supervise the daily activities of operations team members.
• Set priorities for the team to ensure completion of tasks.
• Recruit, manage, and lead a team with focus on safety and efficiency.
• Monitor and develop team member performance, including evaluations and training.
• Ensure schedules meet department and contract needs.
• Respond to client inquiries and concerns.
• Apply company policies to solve work problems.
• Maintain training and recertification programs.
• Meet with clients to ensure needs are met.
• Implement quality control and safety programs; maintain safe environment.
• Aim for operational performance and service goals.
• Provide guidance and interpret policies for staff.
• Monitor staffing levels and schedules.
• Handle special projects as assigned.

Skills

Leadership

People management

Communication

Interpersonal skills

Microsoft Office

Education

Bachelor's degree

Tools

Microsoft Office

Job description

ABM Industries in Memphis seeks a Regional Operations Manager to oversee all activities of the assigned services team, ensuring productivity, safety, and compliance with standards. The role requires leadership, strategic prioritization, and strong client interaction to maintain high service levels.

The successful candidate will manage staffing, training, and performance, while coordinating with clients and internal teams to meet contractual obligations and quality targets.