Client-Facing Field Operations Leader

ABM industries; Miami (FL); On-site; USD 59,000 - 72,000; Full time

Job summary

ABM Industries in Miami, FL is seeking a Field Operations Manager to oversee day-to-day operations at assigned facilities, ensuring service excellence, staff development, and strong client relationships.

You will act as the primary liaison between ABM and client partners, lead frontline teams, drive safety and quality programs, manage staffing and budgets, and identify growth opportunities to expand billable work.

Qualifications

• 2-3 years of experience in facility, operations, or project management with at least 1-2 years of supervisory experience.
• Strong customer service, leadership, and interpersonal skills.
• Solid business acumen including budget oversight and cost control.
• Proficiency in Microsoft Office Suite and other job-related technologies.
• Strong verbal and written communication skills.

Responsibilities

• Lead and support frontline employees and supervisors; foster a culture of engagement, accountability, and teamwork.
• Coach and mentor staff to drive performance, professional growth, and compliance with ABM and client policies.
• Recommend staffing levels, assist in hiring and onboarding, and conduct evaluations in partnership with HR.
• Act as the primary contact for clients; build and maintain strong, professional relationships with property management teams and stakeholders.
• Ensure services meet or exceed contract terms, address client feedback, and resolve complaints promptly.
• Promote additional services and identify growth opportunities to increase billable work.
• Oversee daily operations of facility services, including janitorial, parking, and maintenance as applicable.
• Ensure compliance with all ABM processes, safety standards, and quality programs.
• Conduct time studies, site inspections, and implement continuous improvement strategies to optimize performance.
• Coordinate special projects and support implementation of new processes and technologies.
• Prepare, review, and submit operational and financial reports, budgets, payroll records, and cost analysis.
• Identify cost-saving initiatives and support vendor/contractor management.
• Develop and deliver employee training programs focused on safety, operations, and customer service.
• Promote a strong safety culture and ensure adherence to OSHA regulations and company policies.
• Administer disciplinary actions in accordance with company guidelines.

Skills

Staff leadership

Customer service

Budget oversight

Communication

MS Office

Multi-project management

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office Suite

Other job-related technologies

Job description

ABM Industries in Miami, FL is seeking a Field Operations Manager to oversee day-to-day operations at assigned facilities, ensuring service excellence, staff development, and strong client relationships.

You will act as the primary liaison between ABM and client partners, lead frontline teams, drive safety and quality programs, manage staffing and budgets, and identify growth opportunities to expand billable work.