Operations General Manager: Budget, Compliance & Talent

ABM industries; Washington (District of Columbia); On-site; USD 150,000 - 157,000; Full time

Benefits offered by this job

Benefits package

Job summary

ABM Industries in Washington, DC is seeking a General Manager to operate within budget constraints, work closely with the client and Account Managers to ensure contract compliance, and lead on service delivery.

You will address customer issues and employee relations matters, oversee daily operations, and drive performance while maintaining profitability and quality standards. The role includes participation in incentive programs and a comprehensive benefits package.

Responsibilities

• - Ensure company standards are met in compliance with the operations and servicing contractual obligations to customers within specified budget of labor and expense.
• - Reviews daily labor for assigned account. Assumes responsibility for properly educating supervisors on payroll procedures.
• - Responsible for adhering to and enforcing established company policy and making sure assigned subordinates do likewise.
• - Contact (when necessary) customers to ensure services meet service contract requirements and ensure customer retention.
• - Understand and use proper personnel management skills to resolve problems with employee and supervisory personnel.
• - Carry out both positive recognition and disciplinary action as needed, and train subordinates as needed.
• - Assists in Safety programs follow-through by Branch Safety Coordinators to ensure compliance with all safety policies. Ensure that company policy and all safety requirements are administered properly.
• - Responsible for reporting of accidents involving personnel, vehicles, public liability, property damage and fidelity claims.
• - Assists in district supply systems and with ordering supplies.
• - Ensure subordinates provide proper supply levels to all accounts within supply expense budget given. No discretionary spending without PRIOR approval of branch management.
• - Reviews daily labor for assigned District. Assumes responsibility for properly educating supervisors on payroll procedures.
• - Responsible for adhering to and enforcing established company policy and making sure assigned subordinates do likewise.
• - Contact (when necessary) customers to ensure services meet service contract requirements and ensure customer retention.
• - Work consistently toward securing sales.
• - Understand and use proper personnel management skills to resolve problems with employee and supervisory personnel.
• - Carry out both positive recognition and disciplinary action as needed. Train subordinates as needed.
• - Maintain business in line with financial goals by managing job budgets and costs associated to area of direct responsibility. Assumes responsibility for supervisor vacation and holiday replacement coverage.
• - Assists in Safety programs follow-through to ensure compliance with all safety policies. Ensure that company policy and all safety requirements are administered properly. Ensure both you and your supervisors investigate immediately (24 hours) and thoroughly all work-related accidents.
• - Responsible for reporting of accidents involving personnel, vehicles, public liability, property damage and fidelity claims. Assists in reviewing workers compensation claims relevant to area of responsibility to ensure proper handling.
• - Must know the city, state and federal laws and regulations that affect company business and know what licenses are required to operate the business.
• - Assists Account Managers with supply systems /order supplies.
• - Assists Account Managers in equipment audits and purchasing.
• - Perform all other duties as assigned or requested.

Job description

ABM Industries in Washington, DC is seeking a General Manager to operate within budget constraints, work closely with the client and Account Managers to ensure contract compliance, and lead on service delivery.

You will address customer issues and employee relations matters, oversee daily operations, and drive performance while maintaining profitability and quality standards. The role includes participation in incentive programs and a comprehensive benefits package.