Operations Manager - Brooklyn Bowl Las Vegas

Live Nation Entertainment; Las Vegas (NV); On-site; USD 85,000 - 105,000; Full time

Job summary

Brooklyn Bowl Las Vegas is a premier venue blending music, bowling, and dining. The Operations Manager will support the Director of Operations to oversee all food, beverage, and bowling operations, drive guest service standards, revenue goals, and policy enforcement.

Ideal candidates bring five years of progressive management in F&B, a hospitality-focused degree preferred, strong leadership, and comfort operating in a fast-paced, noise-filled environment.

Qualifications

• Minimum of five years progressive managerial experience in the food and beverage industry.
• Bachelor's degree preferred in hotel and restaurant management or related field.
• Excellent communication and ability to supervise diverse staff.

Responsibilities

• Review staffing levels and service areas to ensure quality guest service and profitability.
• Set standards with Director of Operations and manage staffing plans.
• Monitor performance across food, beverage, and bowling areas to improve operations.
• Review schedules to ensure coverage based on projected business volume.
• Hire, motivate and direct staff and ensure health code adherence.

Skills

Food & Beverage

Service Techniques

Food Service Equipment

Financial Planning

Operational Planning

Education

High school diploma

Bachelor's in Hospitality/Hotel/Restaurant Management

Job description

Job Summary

Brooklyn Bowl Las Vegas is the ultimate night out, with its groundbreaking integration of premiere music, multiple lanes of bowling, a bar featuring locally crafted beers, and food by the acclaimed Blue Ribbon restaurant group.

Wearing its homegrown values on its sleeve, Brooklyn Bowl is committed to locally made products, environment sustainability, and boasts an unprecedented combination of top-flight music, bowling, beer, and food.

Operations Manager is responsible for assisting the Director of Operations in overseeing all aspects of food, beverage and bowling. The role is responsible for achieving guest service standards, revenue and income objectives and assisting with enforcing policies and procedures.

Responsibilities Include, But Are Not Limited To

• Review activities in all areas: the restaurant, bars, bowling lanes, service areas, etc. in order to gauge and improve staffing levels, working conditions and other matters which influence quality guest service and profitability.
• Work with the Director of Operations to establish standards, guidelines and objectives and maintains other administrative processes such as staffing to ensure proper planning and efficient operation of assigned areas.
• Monitor and evaluate performance of all food, beverage and bowling areas, in order to facilitate ongoing improvement of operations and financial return.
• Review schedules to ensure appropriate coverage based on projected business volume prior to being posted
• Review ongoing opportunities such as cost of sales, inventory par levels, and general policies and procedures in order to most effectively implement changes to improve operations and most efficiently allocate resources.
• Assist with pre-screening potential candidates, retain, motivate, evaluate and direct employees to ensure they receive adequate guidance and resources to accomplish established objectives.
• Ensure that all areas adhere to strict health code guidelines.

Non-physical Qualifications

• Knowledge of food and beverage production and preparation techniques.
• Familiarity with effective food and beverage service techniques and sales strategies.
• Familiarity with the latest in food service and beverage service equipment.
• Knowledge of and previous experience with financial planning and analysis.
• Knowledge of and experience with operational planning and analysis.
• High school education is required, Bachelors’ degree in hotel and restaurant management or related field is preferred.
• Minimum of five years progressive managerial experience in the food and beverage industry required.
• Use all equipment associated with the position, including but not limited to computer keyboard.
• Review and comprehend all necessary documentation.
• Communicate effectively at all times, with guests as well as all levels of employees.
• Operate in a working environment that is subject to varying levels of crowds and noise; the severity of which depends upon customer volume.
• Observe and direct actions of employees.
• Hire, motivate and direct individuals with varying professional backgrounds.
• Must be able to work a flexible schedule, including weekends and holidays.

Physical Qualifications

• Ability to move throughout the venue during the entire shift.
• Must have the endurance and ability to walk between 3 - 5 miles per shift to ensure adequate observation of assigned area.
• Must be able to lift and carry up to 35 lbs.
• Must be able to verbally communicate.
• Visual abilities needed for detailed paperwork and observation.
• Ability to bend, twist, stoop, climb and stand to perform normal job functions.
• Must be able to work in an environment with loud music and crowds for extended periods of time.
• Must be able to stand for entire shift.

Regulatory And Compliance Responsibilities

In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered through Brooklyn Bowl Las Vegas
• Perform the duties described in compliance with local laws and regulations.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the standard operation of food and beverage operations in Las Vegas, NV.
• Takes the appropriate steps to investigate exceptions, fraud, and potential violations and report such instances to the appropriate levels of management.
• Reports any acts of wrongdoing on behalf of any staff member that they have knowledge of.

THE JOB RESPONSIBILITIES LISTED IN THIS DESCRIPTION DO NOT CONSTITUTE THE TERMS OF ANY AGREEMENT OF EMPLOYMENT.

EQUAL EMPLOYMENT OPPORTUNITY

Brooklyn Bowl Las Vegas strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.