Operations Manager - Audio Visual, Event Technology

Pinnacle Live; Aventura (FL); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player seeks an Operations Manager to oversee daily venue operations and enhance event execution. This role involves managing a team, ensuring top-notch customer service, and maintaining equipment integrity. You'll be responsible for training staff, managing budgets, and fostering relationships with vendors. This dynamic position offers the chance to lead in a collaborative environment where your contributions will significantly impact memorable live events. If you're passionate about hospitality and event technology, this opportunity is perfect for you!

Benefits

Performance-based incentive plans

Generous time off

401k with contribution match

Health, vision, dental insurance

Qualifications

• Strong technical aptitude and good knowledge of computer hardware/software.
• Minimum 2 years of event technology and managerial experience.

Responsibilities

• Lead event execution while ensuring best-in-class customer service.
• Manage staff training and development to enhance service standards.
• Maintain inventory integrity and manage budgets effectively.

Skills

Technical Aptitude

Interpersonal Skills

Communication Skills

Organizational Skills

Planning Ability

Education

High School Graduate or equivalent

2 years event technology experience

2 years managerial experience

Tools

Computer Hardware

Computer Software

Job description

OPERATIONS MANAGER

Company Overview

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meetings and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary:

The Operations Manager will assist the Venue Director with the overall daily operational management of the venue with an emphasis on event execution and team development. This includes the timely set up, operation and removal of audio-visual related equipment in accordance with the Company’s standard operating procedures, personnel management, equipment maintenance and logistics, and providing the utmost in guest service and client satisfaction. In addition, this role directs a team of exempt and non-exempt personnel in accordance with company policies and applicable federal and state laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, coaching, mentoring, directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Business hours will vary.

Essential Functions:

1. Provide leadership in the execution of all phases of events while maintaining the highest commitment to best-in-class customer service to internal and external stakeholders.
2. Ensure timely setting, striking of events and other essential floor activities.
3. Maintain inventory integrity ensuring quality, functionality, organization, and availability.
4. Maintain a working knowledge of industry trends, tools, and innovations.
5. Assist Venue Director in managing budget for increased revenue and control expenses effectively including sub-rentals and labor.
6. Train, manage, and develop staff in accordance with company SOPs facilitating elevated customer service standards, employee growth and a culture of achievement.
7. Build strong relationships with equipment sub-rental and labor vendors to ensure they provide quality services.
8. Manage accurate and timely billing of events and clients.
9. Timely creation and processing of purchase orders and vendor invoices.
10. Attend hotel meetings, as necessary.
11. Effectively utilize applicable company computer systems and continually work toward updating and improving systems and technical skills required to run them.
12. Provide technical support for events.
13. Comply with all safety protocols and standard operating procedures.
14. Other duties as assigned.

Education & Experience:

• High School Graduate or equivalent.
• Minimum two (2) years event technology experience in a hospitality environment.
• Minimum two (2) years demonstrated managerial experience.
• Excellent communication skills with the ability to foster long-term relationships.

Required Skills & Knowledge:

1. Strong technical aptitude.
2. Good working knowledge of computer hardware and software.
3. Planning ability; able to plan and prioritize.
4. Strong interpersonal skills.
5. Excellent verbal and written communication skills.
6. Excellent organizational skills and attention to detail.
7. Strong team player orientation.
8. Professional appearance.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

• Performance-based incentive plans on top of base salary.
• Generous time off with PTO, holidays, and sick/personal days.
• 401k with a contribution match.
• Insurances; health, vision, dental, and more.

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer.

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.