Attractions Manager

FatCats; City of Saratoga Springs (NY); On-site; USD 25,000 - 39,000; Full time

Job summary

FatCats in Saratoga Springs, NY seeks a hands-on manager to oversee Guest Experience & Operations across Attractions, Bowling, Arcade, Glow Golf, and Cinema/Projection. You’ll lead floor operations, train teammates, and partner with leadership for growth plans.

Ideal candidates bring 1–2 years of leadership, exceptional communication, and a service-first mindset. Strong problem-solving, teamwork, and the ability to lift 35 pounds are required for on-site duties.

Qualifications

• 1-2 years leadership experience.
• Personable but professional demeanor.
• Strong organizational and time management skills with attention to detail.
• Ability to work in a fast-paced environment and solve problems.
• Proven leadership, communication, and negotiating skills.
• Take initiative as a self-starter with integrity; strong teammate.
• Exceptional written and interpersonal communication.
• High EQ; collaborate, listen, empathize, defuse conflict, adapt.
• Computer literate; able to learn new software quickly.
• High School Diploma or GED (required).
• Able to lift 35 pounds.

Responsibilities

• Oversee Guest Experience & Operations for Attractions areas.
• Bowling Operations management.
• Arcade Operations management.
• Glow Golf Operations management.
• Cinema/Projection Operations management.
• Assist on the floor to elevate guest experience, keep lobby/bathrooms/theaters clean.
• Train and develop Team Members in all attractions areas.
• Partner with Training & Guest Service Manager to grow team.
• Assist with orders, inventory, replenishment of redemption stockrooms.
• Participate in leadership programs and weekly calls.
• Ensure arcade games and projectors are serviced, maintained, cleaned.
• Troubleshoot and diagnose issues; prepare part orders and complete repairs.
• Provide IT support for POS, VOIP, and merchant hardware.
• Maintain theater projectors, audio and video systems.

Skills

Leadership

Communication

Team player

Time management

Problem solving

Interpersonal skills

Negotiation

Writing skills

Adaptability

EQ

Technical aptitude

Education

High School Diploma or GED

Job description

Description

• Oversee the Guest Experience & Operations side of our Attractions areas:


• Bowling Operations


• Arcade Operations


• Glow Golf Operations


• Cinema/Projection Operations


• Assisting in running the floor to elevate the guest experience, maintaining guest satisfaction, speed of service and cleanliness of the main lobby, bathrooms, and theaters.


• Train and develop Team Members in all attraction’s areas.


• Partner with the Training & Guest Service Manager and Assistant General Manager to develop growth plans for team members.


• Assist with the orders/inventory, replenishment, and functionality of our redemption stockrooms and redemption arcade floor rooms.


• Participate in company's leadership programs and weekly calls.


• Ensure all arcade games and projectors are regularly being serviced, maintained, and cleaned.


• Troubleshoot and diagnose issues with arcade games and projectors, compile necessary part orders for Attractions Manager, and complete mechanical, electrical, hardware, and software repairs.


• Provide IT support for POS software, VOIP phones, and merchant processing hardware.


• Maintain all hardware elements of theater projectors, audio, and video systems of the center.

Requirements

• 1-2 years leadership experience.


• Personable but professional demeanor.


• Strong organizational and time management skills with excellent attention to detail.


• Ability to work well in a fast-paced environment and to problem solve effectively.


• Proven ability in leadership, communication, and negotiating skills.


• Take initiative as a self-starter known to work with integrity while also being a strong team player.


• Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset.


• High EQ with self-awareness, ability to collaborate with others, listen attentively, empathize with others, defuse conflict, show adaptability, and demonstrate good judgment.


• Computer literate with ability to pick up new software programs and applications easily.


• High School Diploma or GED (required).


• Able to lift 35 pounds