Attractions Manager

FatCats; Saratoga Springs (UT); Sur place; USD 42 000 - 64 000; Plein temps

Résumé du poste

FatCats is seeking an Attractions Operations Leader to oversee guest experience across bowling, arcade, glow golf, and cinema. You will help run the floor, ensure cleanliness, and elevate service in all lobby and theater areas.

You will train staff, coordinate with the Training & Guest Service Manager, manage inventory and redemption stockrooms, and support IT and maintenance needs across venues.

Qualifications

• 1-2 years leadership experience required.
• Exceptional communication, writing, and interpersonal skills.
• Strong organizational and time management abilities.
• Able to problem solve quickly in a fast-paced environment.
• Demonstrated ability to lead and collaborate with others.

Responsabilités

• Oversee Guest Experience & Operations across Attractions: bowling, arcade, glow golf, cinema.
• Assist in running the floor to elevate guest experience, maintain satisfaction, speed of service and cleanliness in lobby, restrooms, and theaters.
• Train and develop team members in all attractions areas.
• Partner with Training & Guest Service Manager to develop growth plans for team members.
• Assist with orders, inventory, replenishment, and functionality of redemption stockrooms and arcade rooms.
• Participate in leadership programs and weekly calls.
• Ensure arcade games and projectors are serviced, maintained, and cleaned.
• Troubleshoot and diagnose issues with arcade games and projectors; coordinate part orders and repairs.
• Provide IT support for POS software, VOIP phones, and merchant processing hardware.
• Maintain hardware elements of theater projectors, audio, and video systems.

Connaissances

Leadership experience

Communication skills

Negotiation

Problem solving

Team player

Time management

Attention to detail

Adaptability

IT literacy

Formation

High School Diploma or GED

Outils

Computer literacy

Description du poste

Description

• Oversee the Guest Experience & Operations side of our Attractions areas:


• Bowling Operations


• Arcade Operations


• Glow Golf Operations


• Cinema/Projection Operations


• Assisting in running the floor to elevate the guest experience, maintaining guest satisfaction, speed of service and cleanliness of the main lobby, bathrooms, and theaters.


• Train and develop Team Members in all attraction’s areas.


• Partner with the Training & Guest Service Manager and Assistant General Manager to develop growth plans for team members.


• Assist with the orders/inventory, replenishment, and functionality of our redemption stockrooms and redemption arcade floor rooms.


• Participate in company's leadership programs and weekly calls.


• Ensure all arcade games and projectors are regularly being serviced, maintained, and cleaned.


• Troubleshoot and diagnose issues with arcade games and projectors, compile necessary part orders for Attractions Manager, and complete mechanical, electrical, hardware, and software repairs.


• Provide IT support for POS software, VOIP phones, and merchant processing hardware.


• Maintain all hardware elements of theater projectors, audio, and video systems of the center.

Requirements

• 1-2 years leadership experience.


• Personable but professional demeanor.


• Strong organizational and time management skills with excellent attention to detail.


• Ability to work well in a fast-paced environment and to problem solve effectively.


• Proven ability in leadership, communication, and negotiating skills.


• Take initiative as a self-starter known to work with integrity while also being a strong team player.


• Exceptional communication skills, writing skills, interpersonal skills, and ethical mindset.


• High EQ with self-awareness, ability to collaborate with others, listen attentively, empathize with others, defuse conflict, show adaptability, and demonstrate good judgment.


• Computer literate with ability to pick up new software programs and applications easily.


• High School Diploma or GED (required).


• Able to lift 35 pounds