Operations Manager

Fairfield Inn - Aurora; Aurora (CO); On-site; USD 65,000 - 90,000; Full time

Job summary

Fairfield Inn - Aurora is seeking an Operations Manager to lead multiple hotel departments and ensure excellent guest service. You will partner with the General Manager to interview, hire, and manage team performance, oversee scheduling and payroll, and uphold brand and company policies across departments including engineering, housekeeping, front desk, and food & beverage where applicable.

The role emphasizes building a positive work environment, monitoring budgets, reporting on department

Qualifications

• College degree or equivalent work experience in hospitality or related field.
• Minimum three years of hotel experience.
• Proven ability to lead teams and manage multiple departments.

Responsibilities

• Oversee hotel departments with GM, including interviewing, hiring, pay decisions and disciplinary actions.
• Deliver exceptional guest service and maintain guest loyalty through personal connections.
• Recruit, train, schedule, and develop team members; manage performance issues.
• Support accounting tasks and department reporting; monitor budgets and spend.
• Ensure quality standards, safety, and controls over supplies, keys, and cash handling.
• Stay current on industry trends and regional market activities.

Skills

Interpersonal skills

Communication

Organizational skills

Stress management

Professional conduct

Listening skills

Education

College degree or related experience

Job description

Job Summary

The Operations Manager assists in leading and managing multiple hotel department operations including team member

staffing and relations, budgeting and financial responsibilities and manager-on-duty oversight. The Operations Manager

is responsible for establishing a positive work environment, delivering exceptional guest service and administering

policies and procedures established by the company and the hotel brand.

Essential Duties and Responsibilities

• Oversee assigned departments in conjunction with the property General Manager, including supervisory authority to interview, select and set the pay of team members; discipline team members; make formal termination recommendations; and investigate and adjudicate complaints. Departments may include engineering, housekeeping, front desk, sales, and food and beverage where applicable
• Demonstrates and provides exceptional guest service to all hotel guests
• Maintains personal connections with in-house guests and clients in the community to encourage guest loyalty
• Supervises and assists with efforts related to recruitment, orientation, training & development, scheduling, counseling, performance management, and other team member relations issues
• Assists with various accounting and financial functions including A/P, A/R, billing accounts and department reporting
• Assists in maintaining product and service quality standards by investigating complaints and initiating corrective action
• Assists in monitoring and upholding procedures for control of supplies, keys, monies and credit
• Assists in monitoring and upholding procedures for safety of guests and hotel team members
• Remains current on industry trends and local market activities
• Performs additional responsibilities as assigned by leadership

Requirements

Qualifications

• College degree or the equivalent in related work experience
• Three years of hotel experience
• Strong interpersonal and communication skills
• Ability to speak clearly and listen attentively
• Strong organizational skills and attention to detail
• Ability to handle stressful situations with poise and finesse
• Conduct work-related functions in a professional manner