Operations Manager

Socket.dev; Las Vegas (NV); On-site; USD 75,000 - 95,000; Full time

Job summary

Socket.dev is seeking an Operations Manager to drive consistent in-store practices in partnership with the Store Manager. You will balance front-of-house and back-of-house duties, engage with customers, and lead a high-energy store team in Las Vegas.

You will analyze sales data, execute business plans, and ensure process compliance across operations, inventory, and finance teams. The role requires 5+ years in retail operations, strong leadership, and excellent communication.

Qualifications

• Experience in Retail is required, with luxury retail operations preferred.
• Strong leadership and ability to anticipate and solve problems.
• Flexible and diplomatic communicator across all mediums and levels.
• Strong attention to detail, organized, and able to multitask with follow-through.
• Proactive; willing to lead beyond area of expertise and adapt quickly to priorities.
• Proficient with POS systems and Microsoft Office Suite (Excel, Word, PowerPoint).
• Available to work opening/closing shifts, weekends, and during inventory/holiday seasons.

Responsibilities

• Ensure store operates in line with company standards and guidelines.
• Collaborate with Store Manager to optimize efficiency and cost-effectiveness.
• Ensure compliance with policies with Retail Operations, Inventory, Finance and other stores.
• Coordinate store maintenance with external vendors and escalate as needed.
• Oversee inventory processes, shipments, cycle counts, transfers, and discrepancies.
• Verify accuracy of deliveries and documentation, report discrepancies.
• Manage in-store operations/stock positions and communicate across teams.
• Develop store team through coaching and regular performance touchpoints.
• Analyze sales data to inform business strategies and CRM initiatives.
• Create and execute the store business plan to drive sales and KPIs.
• Support rollout of applications and train stock/sales teams on new systems.
• Conduct regular loss-prevention audits and address issues.
• Lead annual physical inventory with minimal disruption to operations.
• Build relationships with other stores and corporate partners to improve efficiency.

Skills

Retail experience

Luxury retail ops

Leadership

Problem solving

Communication

Attention to detail

Multi-tasking

Proactive

POS proficiency

Scheduling availability

Tools

POS systems

Job description

Position Summary

The Operations Manager is responsible for driving the consistent execution of business practices in-store. With all endeavors, the Operations Manager, in partnership with the Store Manager, will exhibit sound reasoning and accurate judgment in their decision-making with the ability to alter their approach to best support the daily operations of the store. The Operations Manager is able to balance front of house & back of house duties and is also able to speak to the business, connect with employees & successfully engage with customers

Essential Duties & Responsibilities

• Experience in Retail is required, preferred experience in luxury retail operations
• Working closely with the Store Manager, ensure that the store adhere to company operational standards and guidelines, also supporting the store to operate as efficiently and cost-effectively as possible
• Ensure compliance with all operational policies and procedures through partnership with the Retail Operations, Inventory Team, Finance and other stores' teams
• Facilitate store maintenance and repairs with external vendors and contractors, escalating to Retail Operations Director and VP of Sales as needed
• Inventory Management - receive shipment, execute routine cycle counts, execute store to store transfer, identify inventory discrepancies and follow the standard flow to address as needed
• Ensuring merchandise and supply deliveries are accurate, verifying all quantities shipped/received match corresponding documentation for all incoming/outgoing shipments and report any discrepancies to relevant department
• Manage the activities of all operations/stock positions in-store to ensure efficient processes exist and foster communications
• Responsible for the management and ongoing development of the store team through in the moment coaching and monthly touch bases
• Analyze available sales reports and data to determine the needs of the business and set business strategies
• Create and manage the execution of the store business plan to drives Sales and KPI results and maximizes business opportunities to include CRM
• Technology – Support Retail in the rollout of all applications and update to existing systems, including holding trainings with the stock/sales teams as needed to ensure understanding and compliance
• Loss prevention - conduct regular audits of the store’s equipment (CCTV, alarm, EAS) and proactively address any known issues, regularly monitor and address store procedures to reduce loss
• Oversee the annual physical inventory process; ensuring loss is less than company standards, while ensuring that efficient process that limits the interruption to the day-to-day operations of the business
• Cultivate relationships with all stores' operations lead and corporate partners to improve operational efficiency and cost effectiveness
• Manage the store supply and in-store packaging levels are maintained. All merchandise repairs processes
• Support the store by monitoring POS and payment-related behaviors, either holding meetings or escalating to Store Manager to address any open points
• Daily walkthroughs to ensure that all brand guidelines are observed, both in the front of house and the back of house. Also, and that any/all topics from previous audits are addressed
• Maintain company brand standards of near, clean, and organized sales floor, cash wrap and fitting room ensuring store environment is safe for employees and customers
• Ensure presentation of all displays, fixtures and all visual areas are reflective of current visual direction

Experience & Competencies

• Exhibits a strong work ethic, leadership skills, high energy level, and is team-oriented
• Minimum 5 years of previous retail operational experience
• Strong leadership and skilled in anticipating and solving problems
• Flexible and diplomatic communicator across all mediums and all levels of an organization
• Strong attention to detail with solid organization skills and proven ability to multi-task with consistent follow-through
• Proactive nature – willing to act and lead beyond area of expertise, with the ability to adapt quickly to changing priorities
• Proficient in POS systems as well as all Microsoft Office suite (including Excel, Word and PowerPoint)
• Ability to be mobile on the sales floor for extended periods of time
• Availability to work opening or closing shifts, weekends, annual inventory and entire holiday season

Additional responsibilities may be assigned at the discretion of leadership