Operations Manager

Green Key Resources; Whitehall (Lehigh County); On-site; USD 90,000 - 130,000; Full time

Job summary

Green Key Resources seeks an experienced home care leader to manage branch operations, grow census, and develop referral networks. The role is hands-on, overseeing day-to-day administration and a large field workforce, while ensuring compliance and service delivery quality.

The ideal candidate has home care/home health experience, strong leadership, and a proven ability to drive marketing initiatives and community partnerships. A Bachelor’s degree is preferred; PA-regulated experience is a plus.

Qualifications

• Home care/home health experience required
• Strong leadership and supervisory experience
• Experience with marketing, business development, and referral sources
• Ability to manage a busy branch and lead a large field workforce

Responsibilities

• Oversee the day-to-day operations and administration of the branch
• Lead, coach, hire, and develop office staff
• Drive census growth and execute marketing initiatives
• Develop and maintain strong referral source relationships
• Identify and generate new business opportunities within the community
• Oversee operational performance, budgeting, payroll, billing, and service delivery
• Ensure compliance with federal, state, local, and accreditation standards
• Partner with clients, families, employees, and referral sources to resolve operational issues
• Maintain strong clinical and service delivery standards

Skills

Leadership

Supervisory experience

Marketing

Business development

Referral sources

Communication

Organizational skills

Education

Bachelor’s degree preferred

2-year degree/PA requirements

Job description

Well-known home care agency is looking for an experienced home care leader who enjoys being hands-on with operations, developing referral relationships, and growing a branch.

What you’ll be responsible for:

• Oversee the day-to-day operations and administration of the branch
• Lead, coach, hire, and develop office staff
• Drive census growth and execute marketing initiatives
• Develop and maintain strong referral source relationships
• Identify and generate new business opportunities within the community
• Oversee operational performance, budgeting, payroll, billing, and service delivery
• Ensure compliance with federal, state, local, and accreditation standards
• Partner with clients, families, employees, and referral sources to resolve operational issues
• Maintain strong clinical and service delivery standards

What we’re looking for:

• Previous home care/home health experience is required
• Strong leadership and supervisory experience
• Experience with marketing, business development, and referral sources
• Ability to manage a busy branch and lead a large field workforce
• Bachelor’s degree preferred; minimum 2-year degree/qualifying experience per PA requirements
• Strong communication, organizational, and problem-solving skills