Home Care Administrator

CareRing Health; Harrisburg (Dauphin County); On-site; USD 65,000 - 90,000; Full time

Job summary

CareRing Health is seeking a Branch Manager to oversee daily operations, ensure office efficiency, and address administrative issues to support consumers and staff. You will supervise multiple departments, maintain compliance, and drive improvements across the branch.

The role requires strong organizational and leadership skills, along with experience in healthcare supervision and performance evaluation. This is an on-site position in Harrisburg, PA, offering growth and accountability within the

Qualifications

• Excellent organizational skills and the ability to manage multiple tasks.
• Strong leadership and team development experience.
• Critical thinking to solve problems and make decisions.
• Clear interpersonal communication with coworkers and leadership.
• Ability to adapt to changing priorities and environments.
• Reliable, accountable, and consistently meets expectations.
• Knowledge of performance evaluation procedures and documentation.
• Demonstrates a results-oriented approach to achieving goals.

Responsibilities

• Oversee multiple departments within the agency to ensure efficiency and compliance.
• Maintain compliance with state regulations and SOPs for the agency.
• Review and update employee job descriptions annually.
• Ensure proper maintenance of personnel files for office staff and Direct Care Workers.
• Analyze KPIs to meet weekly, quarterly, and annual goals of the agency.
• Identify process improvements from assessment reports and implement changes.
• Monitor payroll reports and ensure accuracy of billable hours.
• Collaborate with HR for recruitment and onboarding of internal positions.
• Develop and implement an infection prevention and control program.

Skills

Excellent Organizational Skills

Progressive Team Development

Critical Thinking Skills

Interpersonal Communication

Adapt to Change

Reliability

Performance Evaluation Knowledge

Results-Oriented

Two years healthcare supervisory exp

Education

Associate's Degree in relevant field

Tools

Microsoft Office

Google Suite

Job description

Overview

We are seeking a Branch Manager to join our team. The Branch Manager will be responsible for overseeing the office facility and day to day operations. The Branch Manager will ensure that the office is operating efficiently and solve any issues that may arise within the building or with administrative operations to meet the needs of our consumers and employees.

Responsibilities

• Monitors and oversees the various departments within the agency.
• Maintain compliance with all state and regulatory bodies.
• Maintain compliance with all Patriot Home Care policies and Standard Operating Procedures (SOPs).
• Maintain and review job descriptions for all employees at least annually.
• Maintain office employee and Direct Care Worker personnel files.
• Analyze and identify trends via Key Performance Indicators (KPIs) to meet the weekly, quarterly and annual goals of the agency.
• Review assessment reports for all departments and implement opportunities for process improvements.
• Review the authorized and unauthorized hours reports (total underutilized, overutilized, and total hours on hold).
• Reviewing the bi-weekly payday reports.
• Reviewing the Enterprise Incident Management reports and incidents from the prior week.
• Review any payroll escalations and ensure that billable hours are verified.
• Review of weekly Patient/ Caregiver Lead reports and marketing events.
• Review new patients that have been staffed the prior week and ensure that scheduling discrepancies are elucidated.
• Review and track the enrollment and transfer cases.
• Review the progress with Direct Care Worker onboarding with the Human Resources Department.
• Ensure compliance with Direct Care Worker annual education and Tuberculosis (TB) screenings.
• Establish and implement policies and procedures regarding the rights and responsibilities of consumers.
• Assist with filing appeals for decreases in patients' hours.
• Maintain and update consumer record as mandated by state regulations.
• Reporting of major and adverse events within timeframes as mandated by state and regulatory bodies.
• Prepare and maintain a comprehensive emergency management plan that is consistent with the national standards and consistent with the local and state plans.
• Establish and implement an infection prevention and control program which shall be based upon Centers for Disease Control and Prevention and other nationally recognized infection prevention and control guidelines.
• Ensuring that the assessments teams plan of care for patients are accurate and up to date.
• Collaborating with Human Resources for hiring internal positions for the agency.
• Routinely meeting with office employees to promote a culture of talent development, retention and accountability.
• Perform various duties as assigned by management.

Qualifications

• Excellent Organizational Skills
• Progressive Team Development Experience
• Critical Thinking Skills
• Good Interpersonal Communication Skills
• Ability to adapt to change
• Must be Reliable
• Knowledge of performance evaluation procedures
• Results-orientated approach
• Proficiency with Microsoft Office and Google Suite
• Associate's Degree in relevant field REQUIRED
• Two years of healthcare supervisory experience REQUIRED