Operations Manager

Fetchandfavor; Washington (District of Columbia); On-site; USD 45,000 - 60,000; Full time

Job summary

Fetchandfavor in Washington, D.C., is seeking a professional to manage inbound client communications and coordinate scheduling for independent contractors. The ideal candidate will exhibit strong attention to detail and exceptional interpersonal skills, ensuring a seamless client experience.

Responsibilities include scheduling services, handling communications, and resolving issues while maintaining a high standard of client satisfaction. Knowledge of Microsoft Office is essential, and familiarity with Pet Sitter Plus is a plus.

Qualifications

• Experience in high-touch, client-facing, or professional service environments.
• Exceptional verbal and written communication skills.
• Strong interpersonal skills with empathy.

Responsibilities

• Manage client communications via email, phone, and text.
• Schedule services and confirm bookings accurately.
• Track recurring services and client preferences.

Skills

Client communication

Time management

Interpersonal skills

Attention to detail

Problem-solving

Microsoft Office proficiency

Tools

Pet Sitter Plus

Job description

Key Responsibilities

• Manage standard inbound client communications (email, phone, text)
• Schedule services accurately and efficiently
• Confirm bookings, send updates, and handle follow-ups
• Resolve routine issues calmly and professionally
• Maintain a white‑glove client experience at all times
• Enforce policies clearly and warmly

Team & Scheduling Coordination

• Coordinate schedules for independent contractors
• Ensure coverage, confirmations, and handoffs are seamless
• Communicate changes clearly and proactively
• Notice potential issues and flag or mitigate them before they develop fully

Systems & Organization

• Maintain operational systems
• Track recurring services and client preferences
• Ensure accuracy in scheduling and internal records
• Anticipate logistics or scheduling issues like overlapping bookings or key handoff challenges and address them before they occur
• Improve workflows as the business grows

Requirements

• Experience in high‑touch, client‑facing, or professional service environments
• Exceptional verbal and written communication skills
• Strong interpersonal skills and a desire to lead with warmth and empathy
• Loves animals
• Demonstrates strong active listening skills to understand and anticipate client needs and concerns
• Highly process‑driven with excellent time management skills; able to prioritize competing tasks and manage multiple deadlines in a fast‑paced environment
• Exhibits exceptional attention to detail and takes initiative in planning, coordination, and follow‑through
• Strong reading comprehension and understanding of complex tasks
• Performs effectively under pressure while maintaining a positive, professional, and productive approach
• Proficiency in Microsoft Office (knowledge of Pet Sitter Plus preferred but not required)