RESERVATIONS SPECIALIST

Dogs On The Run Inc; Carlsbad (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Opportunity for growth

Collaborative team environment

Meaningful work helping pets

Job summary

Dogs On The Run Inc in California seeks a Reservations Specialist who is highly organized and detail-oriented. This role is essential for ensuring accurate scheduling of pet care services, maintaining organized records, and providing exceptional customer service through various communication platforms.

The ideal candidate thrives in fast-paced environments, collaboratively resolves scheduling conflicts, and supports both pet parents and pet care professionals.

If you are passionate about helping pets and enjoy keeping everything running smoothly, we would love to hear from you.

Qualifications

• Exceptional attention to detail is a must.
• Strong written and verbal communication skills.
• Ability to multitask and prioritize effectively.

Responsibilities

• Schedule and manage pet care reservations.
• Communicate professionally with pet parents.
• Identify and resolve scheduling conflicts.

Skills

Attention to detail

Communication skills

Organizational skills

Problem solving

Team collaboration

Tools

CRM software

Scheduling software

Job description

About Dogs On The Run

Dogs On The Run is a luxury pet care concierge serving pet parents and independent Pet Care Professionals throughout Southern California. Our team is passionate about delivering exceptional service, building relationships, and creating outstanding experiences for both pet parents and Pet Care Professionals.

Position Overview

The Reservations Specialist plays a critical role in ensuring services are accurately scheduled, documented, confirmed, and communicated. This position helps transform client requests into seamless experiences by coordinating reservations, maintaining accurate records, and supporting both pet parents and Pet Care Professionals.

We are looking for a highly organized, detail-oriented Reservations Specialist to join our growing team. If you thrive in a fast-paced environment, love organization, enjoy helping people, and take pride in getting the details right, we'd love to meet you.

Responsibilities

Reservation Management

Schedule and manage pet care reservations

Verify dates, times, locations, and service details

Ensure reservations are accurately entered into company systems

Maintain organized and up-to-date records

Communication

Communicate professionally with pet parents and Pet Care Professionals

Confirm reservation details and expectations

Respond to questions and requests promptly

Provide exceptional customer service through phone, text, email, and software platforms

Coordination & Problem Solving

Work closely with Concierge, Support, and Administrative teams

Identify and resolve scheduling conflicts

Help prevent issues before services begin

Documentation & Accuracy

Maintain detailed notes and records

Update client and reservation information

Ensure data integrity across systems

Follow established procedures and workflows

What We're Looking For

Exceptional attention to detail

Strong written and verbal communication skills

Highly organized and dependable

Comfortable learning and using technology

Ability to multitask and prioritize effectively

Positive, solution-oriented attitude

Team player who enjoys collaboration

Preferred Experience

Scheduling or reservations

Hospitality, concierge, operations, or administrative support

CRM, scheduling, or customer management software

What Success Looks Like

Accurate reservations and schedules

Strong communication with clients and team members

Clean, organized documentation

Proactive problem solving

Dependable follow-through

Positive contribution to team culture

Why Join Dogs On The Run?

Supportive and collaborative team environment

Opportunity for growth and advancement

Meaningful work helping pets and their families

Fast-paced, engaging workdays

Company culture built around service, kindness, accountability, and teamwork

If you're highly organized, love helping people, and enjoy being the person who keeps everything running smoothly, we'd love to hear from you.