Assistant Campus Manager

Puppy Paws Hotel & Spa; Edmond (OK); On-site; USD 19,000 - 30,000; Part time

Job summary

Puppy Paws Hotel & Spa seeks an on-site Assistant Campus Manager to oversee day-to-day operations and act as a communication hub for Guest Services, Spa, Hotel Operations, and Academy. Flexible evening, weekend, and holiday shifts are available.

This is an hourly position with responsibilities spanning SOP adherence, team leadership, and operational coverage. The role requires strong customer service, problem-solving, and interpersonal skills, with the ability to lift up to 50lbs and work across

Qualifications

• Maintain a Positive Culture and EXCELLENT customer service.
• Uphold Puppy Paws Core Values.
• Active growth in knowledge and skills through continued education.
• Excellent problem-solving, communication and interpersonal skills.
• Ability to work independently and prioritize tasks effectively.
• Comfortable with all sizes and breeds of dogs.
• Understand and follow Puppy Paws SOPs.
• Understand and operate within Puppy Paws Service Standards.
• Be teachable and continuously grow knowledge and skills.
• Attention to detail and ability to take instructions and remember details.
• Able to lift up to 50lbs.
• Must know roles in all 4 departments.

Responsibilities

• Ensures each department is following standard operating procedures (SOP).
• Create a hierarchy within teams through team leader development with weekly meetings with each department coordinator.
• Maintains building cleanliness according to cleaning spreadsheet.
• HR updates for employee issues, concerns, call-ins, etc., documented with Campus Manager.
• Ensures schedules are properly maintained.
• Performs employee reviews following SOP with Campus Manager.
• Maintains discipline per SOP.
• Ensures team appreciation guidelines are followed.
• Ensure checklists are up to date and used.
• Maintain client carts.
• Review dog and employee incident reports and ensure proper handling.
• Assist with shift coverage and call-offs.
• Lead training and orientation for new staff.
• Assist in escalating and resolving client concerns.
• Support Campus Manager with operational coverage as needed.

Job description

Job Description

Works directly under the guidance of Campus Manager to facilitate day-to-day
operations and departments. On-site Assistant Campus Manager oversees and works as a communication hub for all 4 departments: Guest Services, Spa, Hotel Operations, and Academy. Flexible hours available - Evenings, Weekends, and Holidays as Needed. This is an hourly position.

Requirements

• Maintain a Positive Culture and EXCELLENT customer service.
• Uphold Puppy Paws Core Values
• Always be actively growing in knowledge and skills through continued education
• Excellent problem-solving, communication and interpersonal skills.
• Ability to work independently and prioritize tasks effectively.
• Comfortable and confident with all sizes and breeds of dogs.
• Have a full understanding of all Puppy Paws SOP’s.
• Understand and operate within the Puppy Paws Service Standards.
• Be teachable and actively growing your knowledge and skills through continued education.
• Attention to detail and able to take instructions well and a good memory.
• Able to lift up to 50lbs.
• Must know roles in all 4 departments.

Key Responsibilities

• Ensures each department is following standard operating procedure s (SOP).
• Create a hierarchy within teams through team leader development with weekly meetings with each department coordinator.
• Ensures cleanliness of building according to cleaning spreadsheet.
• HR updates for employee issues, concerns, call ins, etc. In conjunction with Campus Manager
  (all must be documented).
• Ensures schedules are being properly maintained.
• Performs employee reviews following SOP with Campus Manager.
• Maintains disciplining of employees following Discipline SOP.
• Ensures guidelines for team appreciation is being done.
• Ensure checklists are being utilized and up to date at all times.
• Maintain client carts
• Review dog and employee incident reports for day and ensure they are handled properly
• Assist with shift coverage and call-offs
• Lead training and orientation with new staff
• Assist in escalating and resolving client concerns
• Support Campus Manager with operational coverage as needed

Leadership Responsibilities

• Model consistent, values-driver leadership
• Proactively address interpersonal conflict with professionalism
• Provide real-time feedback and coaching to peers
• Maintain clear boundaries and appropriate authority
• Facilitate team trust and psychological safety
• Uphold and reinforce company standards and culture
• Practice inclusive, team-focused decision making