Operations Manager

Grossman Young & Hammond, LLC; Washington, Baltimore (District of Columbia, MD); On-site; USD 125,000 - 155,000; Full time

Benefits offered by this job

PTO

Paid holidays

401(k) with firm contribution

Parental leave

Healthcare options

Job summary

Grossman Young & Hammond, LLC is seeking an experienced Operations Manager to build and lead a high-performing operations function in our Washington, DC office. You will own daily operations, develop a multidisciplinary team, document core workflows, and align operations with the firm’s financial and strategic goals.

The ideal candidate will drive efficiencies, manage cross-office staffing challenges, and oversee IT and facilities.

Qualifications

• Minimum of eight years of progressively responsible experience in operations or a related leadership role.
• Proven success leading teams, improving organizational processes, and overseeing complex operations.
• Strong business acumen, sound judgment, problem-solving ability, and excellent interpersonal and communication skills.
• Proficiency in Microsoft Office, particularly Excel for reporting and analysis, with interest in using technology to improve processes.
• Ability to evaluate AI-powered solutions to improve efficiencies.
• An in-office presence for first 90 days, then a hybrid schedule.

Responsibilities

• Lead and develop the multidisciplinary operations team supporting office administration, client experience, executive support, billing, and other needs.
• Partner with HR and IT to design, deliver high-quality employee experience and oversee related processes.
• Oversee day-to-day operations and ensure resources and support for attorneys and staff.
• Develop, document, and maintain Standard Operating Procedures for core processes.
• Collaborate with practice leaders to resolve staffing and workflow challenges.
• Coordinate IT services and oversee technology initiatives with external firms.
• Manage facilities and vendor relationships; secure new office space as needed.
• Identify efficiencies and implement scalable solutions to improve productivity and service delivery.

Skills

Operations leadership

Team leadership

Process improvement

Strategic thinking

Communication skills

Excel reporting

AI evaluation

Hybrid work adaptability

Education

BA or BS preferred

Job description

Operations Manager - 5301 Wisconsin Avenue, Washington, DC

Salary: $125,000-$155,000 annually, commensurate with experience

Schedule: Full-Time | Exempt

About the Opportunity

Grossman Young & Hammond is an internationally recognized immigration and human rights law firm with offices in Washington, DC and Maryland. Our mission is to safeguard human rights and obtain critical benefits from governments and international organizations, enabling our clients to realize their full potential.

We are seeking an experienced, strategic, and people-focused Operations Manager to build and lead a professional, efficient operations function for our Washington, DC practice. This is not a maintenance role. We are in search of a hands‑on leader who will take ownership of daily operations while raising the standard for how our team, systems, and processes work. This role requires proximity to our Washington, DC office and is not a remote position.

Working closely with firm leadership, this individual will develop our multidisciplinary operations team, strengthen administrative processes, create measurable efficiencies, and ensure that attorneys and staff have the support needed to thrive. The ideal candidate is a proactive, solutions-oriented leader who has built or rebuilt an operations team and can point to the results. This role will include both strategic and tactical responsibilities.

During the first year, the Operations Manager will assess the current team and processes, clarify roles and expectations, document core workflows through Standard Operating Procedures, and build a stronger and more effective operations function aligned with the firm's financial and strategic objectives.

Key Responsibilities

• Lead and develop the multidisciplinary operations team supporting office administration, client experience, executive support, billing, and other practice needs; clarify roles, set performance expectations, and hold team members accountable.
• Partner with external HR consulting firm to design and deliver high-quality employee experience while overseeing recruitment, onboarding, compensation and benefits administration, employee relations, performance management, development, retention, and offboarding. Ensure compliance requirements are being followed.

Practice Operations & Process Improvement

• Manage internal operations team members.
• Oversee day-to-day practice operations and ensure attorneys and staff have the resources, systems, and administrative support needed to perform effectively.
• Identify inefficiencies, simplify workflows, and implement scalable solutions that improve productivity, communication, accountability, and service delivery.
• Develop, document, and maintain Standard Operating Procedures for core operational processes.
• Partner with practice leaders to resolve cross-office staffing, workflow, and operational challenges.
• Partner with external IT consulting firm to coordinate IT services and oversee technology initiatives
• Oversee administrative systems, and key vendor relationships.
• Lead relationships to ensure facilities and office space are managed professionally.Secure commercial office space in new Miami office in Q1 2027.
• Evaluate and implement technology and vendor solutions that strengthen reliability, efficiency, security, and user support.

Financial & Strategic Management

• Partner with firm leadership and financial management on budgeting, financial reporting, resource allocation, operational performance, and strategic planning.
• Identify cost-saving and revenue-supporting opportunities, promote financial accountability, and translate organizational priorities into clear operational plans.
• Monitor progress on key initiatives and provide leadership with timely, practical updates and recommendations.

Qualifications & Experience

Required

• Minimum of eight years of progressively responsible experience in operations, project management or a related leadership role.
• Proven success leading teams, improving organizational processes, and overseeing complex operations.
• Strong business acumen, sound judgment, problem-solving ability, and excellent interpersonal and communication skills.
• Proficiency in Microsoft Office, particularly Excel for reporting and analysis, and demonstrated interest in using technology to improve processes and efficiency.
• Ability to evaluate AI-powered solutions to improve efficiencies both internally and externally.
• An in-office presence for first 90 days, then a hybrid schedule will be offered.
• Ability to manage competing priorities and sensitive information with professionalism and discretion.
• Must be legally eligible to work in the US, without sponsorship now or in the future.
• Other responsibilities as business needs dictate.

Preferred

• Management experience in a law firm or professional services environment.
• PMP designation or similar certification.
• Experience with Filevine, Quickbooks, Bill.com, ADP Comprehensive Services, File Explorer, or similar platforms a plus.
• Knowledge of employment compliance, compensation practices, and benefits administration.
• Experience with budgeting, financial reporting, strategic planning, and organizational change.
• Expertise in securing commercial office space, which may include knowledge of negotiations, space planning and design.
• BA or BS preferred.

GYH offers a welcoming, professional work environment and a competitive benefits package, including:

• Annual salary of $125,000-$155,000, based on experience.
• PTO, paid holidays, 401(k) with firm contribution, paid parental leave, and excellent healthcare options.
• Hybrid position based in Washington, DC, with three full days in the office, after 90 days of a full-time onsite presence in the office. Travel to Miami required in 2027.
• Full-time, 40+ hours per week as needed.

Why Join Us?

Grossman Young & Hammond, LLC offers competitive compensation, excellent benefits, and ample opportunities for professional growth.

Grossman Young & Hammond, LLC is an equal opportunity employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, pregnancy, gender identity or expression, sexual orientation, national origin, age, disability, marital status, personal appearance, family responsibilities, political affiliation, genetic information, matriculation, or any other protected characteristic under applicable law. We comply with all federal and District of Columbia employment laws, including pay transparency requirements.