Operations Manager

Sagility India Private Ltd; United States; Remote; USD 58,000 - 75,000; Full time

Job summary

A leading company in healthcare solutions is seeking an Operations Manager to enhance client satisfaction and profitability. The role involves providing leadership, improving processes, and ensuring high-quality service for clients. The ideal candidate will have strong interpersonal and leadership skills, with a background in customer service and management. This position offers competitive pay and comprehensive benefits, including medical, dental, and 401K contributions.

Benefits

Medical, Dental, Vision

Life Insurance

Short-Term and Long-Term Disability

Flexible Spending Account

Life Assistance Program

401K with employer contribution

PTO and Sick Time

Tuition Reimbursement

Qualifications

• 4+ years in customer service or call center, including 3 years in management.
• Healthcare industry experience preferred.

Responsibilities

• Provide leadership and development to supervisors and managers.
• Identify and implement process improvements for client satisfaction.
• Maintain accountability through regular performance tracking.

Skills

Interpersonal Skills

Problem Solving

Communication

Leadership

Customer Service

Education

High School Diploma

BA/BS in Business Administration

Job description

Job Description

Sagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment integrity, claims cost containment, and analytics. Sagility has more than 25,000 employees across 5 countries.

The role of a Manager of Operations is to contribute to overall client satisfaction, retention, and account profitability by ensuring operational performance standards for assigned accounts are met and improved.

Job title:

Operations Manager

Job Description:

Education:

• High School Diploma or equivalent required. BA/BS in Business Administration or related field preferred but not necessary.

Experience:

• 4+ years in customer service, call center, or related field, including 3 years in management. Healthcare industry experience preferred.

Mandatory Skills:

• Exceptional interpersonal, customer service, problem-solving, communication, and conflict resolution skills.
• Proficiency with technology, including computers, software applications, and phone systems.
• Ability to improve and transform team processes across functions.
• Ability to drive efficiency and productivity through metric management.
• Strong coaching and leadership skills, with the ability to develop and motivate employees.
• Ability to delegate and manage workloads and projects.
• Experience leading work streams related to call center metrics and monitoring tools.
• Capacity to operate in a complex, global environment and influence results.
• Strong operational and financial acumen, with the ability to lead multiple sites.
• Problem-solving skills, conflict management, and proactive solution development.
• Advanced customer service skills.
• Ability to multitask and remain calm under pressure.
• Experience with reporting, financial analysis, and budgeting.

Roles & Responsibilities:

• Provide leadership, coaching, and development to supervisors and managers.
• Review operating statistics to ensure client and organizational goals are met.
• Identify and implement process improvements to enhance client satisfaction and profitability.
• Oversee enhancements to client programs, including staffing, training, and quality.
• Collaborate with Account Management for performance reviews and client communication.
• Work with Workforce Management to optimize staffing.
• Ensure service quality for all employee work.
• Maintain accountability through regular performance tracking.
• Participate in client visits and program reviews.
• Coordinate with other managers and leadership to balance organizational needs.
• Provide growth and development opportunities for staff.
• Promote teamwork and cooperation.
• Train and guide employees.
• Maintain a safe and clean work environment.
• Ensure high-quality service for internal and external customers.

Salary:

$58,000.00 and up, depending on experience and location.

Benefits:

• Medical, Dental, Vision
• Life Insurance
• Short-Term and Long-Term Disability
• Flexible Spending Account
• Life Assistance Program
• 401K with employer contribution
• PTO and Sick Time
• Tuition Reimbursement

Join our team! We look forward to talking with you!

We are an Equal Opportunity Employer/Vet/Disability.

Location:

Work@Home USA, United States of America