Operations Manager

Hero Practice Services; Tulsa (OK); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Monthly bonus

PTO & holidays

Medical/Dental/Vision insurance

401K & more

Career growth

Job summary

Hero Practice Services is seeking an Operations Manager to guide a multi-disciplinary pediatric practice toward financial, patient, and organizational targets. You will report to the VP of Operations and lead staff across dental, vision, and orthodontic services.

The role calls for a bachelor’s degree (preferred) and 3+ years of management, with flexibility for after-hours and weekend work. Strong Excel/PowerPoint skills and familiarity with financial metrics are essential.

Qualifications

• Bachelor's degree preferred with strong leadership background.
• Experience managing healthcare or service operations is a plus.
• Ability to analyze financial statements and drive performance.
• Proficient with Excel, PowerPoint, and related tools.

Responsibilities

• Lead a diverse team to meet financial, patient, and organizational goals.
• Oversee staffing, scheduling, and community outreach activities.
• Monitor revenue cycle metrics daily, monthly, and quarterly.
• Ensure efficient patient scheduling, documentation, billing, and training.
• Coach teammates on customer service and patient experience.

Skills

Management experience

P&L analysis

Communication skills

Advanced Excel

PowerPoint

Data interpretation

Education

Bachelor's degree

Tools

MS Project

Access

Visio

Job description

Become a Hero and join us on our mission to help underserved kids!

• Generous pay with monthly bonus opportunities
• PTO and paid holidays
• Career growth within your practice and the region
• Medical, dental, vision insurance, 401K & more

Position Overview

We are currently seeking an Operations Manager to consistently achieve financial, patient, and organizational goals by effectively leading a diverse team of healthcare professionals within a pediatric dental, vision, and orthodontic practice. This position will report to the Vice President of Operations.

Pay range

$55, 000-$75, 000/yr

Job Responsibilities

• Ensure practice is performing on key growth drivers, including optimal staffing and scheduling, community outreach and marketing, and word-of-mouth referrals
• Ensure practice level revenue cycle management metrics are being met on a daily, monthly, and quarterly basis
• Understand, monitor, and ensure the smooth execution of practice processes, including but not limited to patient scheduling, teammate scheduling, documentation, billing, and training
• Ensure the practice meets or exceeds established financial targets by thoroughly understanding key financial drivers and proactively taking actions to maximize results
• Establish clear expectations for teammates around desired patient experience, coach and mentor teammates in customer service best practices, and monitor and remediate as needed
• Train teammates on the desired patient experience, coach and mentor customer service best practices, and appropriately coach as needed
• Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children

Job Qualifications

• Bachelor’s degree preferred
• At least three years of experience in management (healthcare, business, retail, or military) or equivalent
• Flexible availability, including weekends when necessary
• Experience analyzing and monitoring P&L statements
• Dental, vision, and/or orthodontic experience a plus
• Availability to work after hours and on weekends when needed
• Ability to summarize information and succinctly communicate analyses verbally and in writing
• Highly proficient at Excel and PowerPoint, and preferred experience with Access, Visio, and MS Project

In addition to the job description, you will be asked to perform other duties that support the business and our mission.