Operations Manager (Dental)

Hero Practice Services; Colorado Springs (CO); On-site; USD 66,000 - 89,000; Full time

Benefits offered by this job

Bonus potential

PTO & holidays

Career growth

Benefits package

Job summary

Hero Practice Services’ Academy Kids Dental, Vision and Orthodontics in Colorado Springs, CO is seeking an Operations Manager to drive financial, patient and organizational performance across a pediatric dental, vision, and orthodontic practice. You will lead a diverse team and report to the Vice President of Operations.

The role requires a Bachelor’s degree (preferred) and at least three years of management experience, with strong Excel/PowerPoint skills, and familiarity with P&L management.

Qualifications

• Bachelor’s degree preferred.
• 3+ years of management experience (healthcare, business, retail, or military) or equivalent.
• Flexible availability, including weekends when necessary.
• Experience analyzing and monitoring P&L statements.
• Dental, vision, and/or orthodontic experience is a plus.
• Availability to work after hours and on weekends when needed.
• Ability to summarize information and succinctly communicate analyses verbally and in writing.
• Highly proficient at Excel and PowerPoint, and preferred experience with Access, Visio, and MS Project.

Responsibilities

• Ensure practice is performing on key growth drivers, including optimal staffing and scheduling, community outreach and marketing, and word-of-mouth referrals.
• Ensure practice level revenue cycle management metrics are being met on a daily, monthly, and quarterly basis.
• Understand, monitor, and ensure the smooth execution of practice processes, including but not limited to patient scheduling, teammate scheduling, documentation, billing, and training.
• Ensure the practice meets or exceeds established financial targets by thoroughly understanding key financial drivers and proactively taking actions to maximize results.
• Establish clear expectations for teammates around desired patient experience, coach and mentor teammates in customer service best practices, and monitor and remediate as needed.
• Train teammates on the desired patient experience, coach and mentor customer service best practices, and appropriately coach as needed.
• Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children.

Skills

Leadership

P&L analysis

Communication

Excel

PowerPoint

Time management

Training

Education

Bachelor’s degree

Tools

Excel

PowerPoint

Access

Visio

MS Project

Job description

Company Overview

Hero Practice Services delivers quality dental, vision, and orthodontic care to children in underserved communities at 30+ offices across seven states. Our core values we live by are: integrity, mission driven, patient first, accountability, compassion, and teamwork.

Become a Hero and join us on our mission to help underserved kids!

• Generous pay with monthly bonus opportunities
• PTO and paid holidays
• Career growth within your practice and the region
• Medical, dental, vision insurance, 401K & more

Position Overview

Academy Kids Dental, Vision and Orthodontics in Colorado Springs, CO are currently seeking an Operations Manager to consistently achieve financial, patient, and organizational goals by effectively leading a diverse team of healthcare professionals within a pediatric dental, vision, and orthodontic practice. This position will report to the Vice President of Operations.

Pay range: $65,900-$89,000/yr (PLUS BONUS OPPORTUNITY)

Job Responsibilities

• Ensure practice is performing on key growth drivers, including optimal staffing and scheduling, community outreach and marketing, and word-of-mouth referrals
• Ensure practice level revenue cycle management metrics are being met on a daily, monthly, and quarterly basis
• Understand, monitor, and ensure the smooth execution of practice processes, including but not limited to patient scheduling, teammate scheduling, documentation, billing, and training
• Ensure the practice meets or exceeds established financial targets by thoroughly understanding key financial drivers and proactively taking actions to maximize results
• Establish clear expectations for teammates around desired patient experience, coach and mentor teammates in customer service best practices, and monitor and remediate as needed
• Train teammates on the desired patient experience, coach and mentor customer service best practices, and appropriately coach as needed
• Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children

Job Qualifications

• Bachelor’s degree preferred
• At least three years of experience in management (healthcare, business, retail, or military) or equivalent
• Flexible availability, including weekends when necessary
• Experience analyzing and monitoring P&L statements
• Dental, vision, and/or orthodontic experience a plus
• Availability to work after hours and on weekends when needed
• Ability to summarize information and succinctly communicate analyses verbally and in writing
• Highly proficient at Excel and PowerPoint, and preferred experience with Access, Visio, and MS Project

In addition to the job description, you will be asked to perform other duties that support the business and our mission.

Pay Range

Pay range: $65,900-$89,000/yr (PLUS BONUS OPPORTUNITY)