Operations Manager (Dental)

PRACTICE; Colorado Springs (CO); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Monthly bonus

PTO & holidays

Career growth

Job summary

Hero Practice Services is seeking an Operations Manager for Academy Kids Dental, Vision and Orthodontics in Colorado Springs, CO. You will lead a diverse healthcare team to achieve financial, patient, and organizational goals in a pediatric dental, vision, and orthodontic setting.

Responsibilities include optimizing staffing and scheduling, driving community outreach, monitoring revenue-cycle metrics, and coaching staff on patient experience. This role reports to the Vice President of Operations.

Qualifications

• At least three years of experience in management (healthcare, business, retail, or military)
• Flexible availability, including weekends when necessary
• Experience analyzing and monitoring P&L statements
• Dental, vision, and/or orthodontic experience a plus
• Availability to work after hours and on weekends when needed
• Ability to summarize information and succinctly communicate analyses verbally and in writing
• Highly proficient at Excel and PowerPoint, with preferred Access, Visio, MS Project experience

Responsibilities

• Drive growth through staffing optimization, scheduling, outreach, and referrals
• Monitor revenue cycle metrics daily, monthly, and quarterly
• Oversee patient scheduling, teammate scheduling, documentation, billing, and training
• Meet or exceed financial targets by understanding key drivers and taking action
• Set clear expectations for patient experience and coach teammates on customer service
• Provide training on patient experience and coaching as needed
• Perform other duties to support high-quality dental, vision, and orthodontic services

Skills

Management

Excel

Communication

P&L analysis

Weekend availability

Healthcare/dental experience

Tools

Access

Visio

MS Project

Job description

Job Description

Company Overview

Hero Practice Services delivers quality dental, vision, and orthodontic care to children in underserved communities at 30+ offices across seven states. Our core values we live by are: integrity, mission driven, patient first, accountability, compassion, and teamwork.

Become a Hero and join us on our mission to help underserved kids!

• Generous pay with monthly bonus opportunities
• PTO and paid holidays
• Career growth within your practice and the region

Position Overview

Academy Kids Dental, Vision and Orthodontics in Colorado Springs, COare currently seeking an Operations Manager to consistently achieve financial, patient, and organizational goals by effectively leading a diverse team of healthcare professionals within a pediatric dental, vision, and orthodontic practice. This position will report to the Vice President of Operations.

Job Responsibilities

• Ensure practice is performing on key growth drivers, including optimal staffing and scheduling, community outreach and marketing, and word-of-mouth referrals
• Ensure practice level revenue cycle management metrics are being met on a daily, monthly, and quarterly basis
• Understand, monitor, and ensure the smooth execution of practice processes, including but not limited to patient scheduling, teammate scheduling, documentation, billing, and training
• Ensure the practice meets or exceeds established financial targets by thoroughly understanding key financial drivers and proactively taking actions to maximize results
• Establish clear expectations for teammates around desired patient experience, coach and mentor teammates in customer service best practices, and monitor and remediate as needed
• Train teammates on the desired patient experience, coach and mentor customer service best practices, and appropriately coach as needed
• Participate in other duties that support the mission of providing high-quality and compassionate dental, vision, and orthodontic services to underserved children

Job Qualifications

• At least three years of experience in management (healthcare, business, retail, or military) or equivalent
• Flexible availability, including weekends when necessary
• Experience analyzing and monitoring P&L statements
• Dental, vision, and/or orthodontic experience a plus
• Availability to work after hours and on weekends when needed
• Ability to summarize information and succinctly communicate analyses verbally and in writing
• Highly proficient at Excel and PowerPoint, and preferred experience with Access, Visio, and MS Project

In addition to the job description, you will be asked to perform other duties that support the business and our mission.

Position Type

Full-time

Pay Range

Location(s)

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