Operations Manager

Streakwave Wireless, Inc.; Salt Lake City (UT); On-site; USD 80,000 - 85,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Long-Term Disability

401K with match

Vacation & Sick PTO

Corporate Discounts

Quarterly bonus

Job summary

Streakwave Wireless, Inc. in Salt Lake City is seeking an Operations Manager to oversee daily warehouse, DC, RMA, warranty, logistics, and import/export operations.

The role includes leading the Operations Support Team and coordinating with Warehouse Supervisors to ensure procedures are consistently followed and goals are met. The ideal candidate has significant leadership experience in warehousing and logistics, strong problem-solving and communication skills, and familiarity with ERP/WMS

Qualifications

• High school diploma or equivalent required.
• Significant experience in warehouse, logistics, distribution, or operations leadership.
• Previous supervisory or leadership experience in an operations environment.
• Experience with ERP systems, WMS, and shipping software.
• Proficiency with Microsoft Office applications.

Responsibilities

• Backup to the Operations Manager during absences.
• Direct Warehouse Supervisors and the Operations Support Team.
• Resolve operational, staffing, and service issues with minimal escalations.
• Keep the Operations Manager informed of significant issues and outcomes.
• Support execution across warehouse, DC, RMA, warranty, logistics, and import/export functions.
• Identify operational bottlenecks and coordinate cross-functional solutions.
• Supervise and develop the Operations Support Team and conduct performance evaluations.
• Assist in developing and maintaining standard operating procedures across Operations.

Skills

Leadership experience

Operations leadership

Communication skills

Problem solving

ERP/WMS/shipping software

Microsoft Office

Education

High school diploma or equivalent

Associate's or Bachelor's degree

Tools

ERP systems

WMS

Shipping software

Job description

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Operations Manager

Operations Salt Lake City, UT Full Time $80,000–$85,000/yr Reports to David Newman

About This Role

The Operations Supervisor serves as a strategic extension of the Operations Manager and is responsible for ensuring the effective day-to-day execution of the Operations Department, including warehouse operations, distribution center (DC) facilities, RMA, warranty, logistics, import/export, and operational support functions. This role supervises the Operations Support Team, provides leadership and direction to Warehouse Supervisors when delegated or during the Operations Manager\'s absence, and ensures operational issues are resolved at the appropriate level. The Operations Supervisor is entrusted with responsibilities that have direct financial impact, including inventory adjustments, and may lead strategic initiatives assigned directly by the Vice President of Operations.

Key Responsibilities

• Serve as the primary backup to the Operations Manager during absences, vacations, or delegated assignments.
• Assume full authority to direct Warehouse Supervisors and the Operations Support Team during coverage periods.
• Resolve operational, staffing, and service issues while minimizing unnecessary escalation to the Vice President of Operations.
• Keep the Operations Manager informed of significant operational issues, decisions, and outcomes.
• Support consistent execution across warehouse, distribution center, RMA, warranty, logistics, import/export, and operational support functions.
• Identify operational bottlenecks and coordinate cross-functional solutions.
• Partner with Warehouse Supervisors to ensure departmental priorities, productivity, and standard operating procedures are consistently executed.
• Supervise the Operations Support Team, including work assignments, training, coaching, performance management, and performance evaluations.
• Participate in employee counseling, corrective action, and development initiatives.
• Perform inventory adjustments and other operational transactions with financial impact in accordance with company policy.
• Exercise sound judgment regarding inventory accuracy, cost control, and operational integrity.
• Investigate inventory discrepancies and escalate issues outside normal thresholds when appropriate.
• Maintain accurate, audit-ready operational records and documentation.
• Support the Vice President of Operations on strategic initiatives and special projects.
• Represent the Operations Department on cross-functional initiatives and process improvement projects.
• Assist in developing, implementing, and maintaining standard operating procedures across Operations functions.
• Identify opportunities to improve operational efficiency, productivity, and service levels.
• Maintain effective communication with Operations leadership and cross-functional departments.
• Ensure compliance with company policies, safety standards, and standard operating procedures.
• All other duties as assigned.

Required Qualifications

• High school diploma or equivalent required
• Significant experience in warehouse, logistics, distribution, or operations leadership.
• Previous supervisory or leadership experience in an operations environment.
• Demonstrated ability to exercise sound judgment and work independently on matters with financial impact.
• Strong organizational, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with ERP systems, warehouse management systems, and shipping software.
• Proficiency with Microsoft Office applications.

Preferred Qualifications

• Associate's or Bachelor's degree.
• Experience overseeing multiple operational functions, including warehouse, logistics, RMA, warranty, and import/export.
• Previous experience serving as a manager's backup or delegated operational leader.
• Knowledge of inventory control practices and inventory accounting principles.
• Experience developing or maintaining standard operating procedures.
• Continuous improvement or Lean process improvement experience.

Physical Requirements

• Ability to work in both warehouse and office environments.
• Prolonged periods of sitting, standing, walking, and using a computer.
• Ability to safely lift, push, pull, and carry materials weighing up to 50 pounds; team lifting required for heavier items.
• Ability to travel occasionally to company or partner locations for operational support, meetings, or training.
• Ability to work flexible hours as business needs require, including providing leadership coverage during Operations Manager absences.
• Ability to communicate effectively with employees, leadership, vendors, and business partners.
• Ability to maintain attention to detail and exercise sound judgment in a fast-paced operational environment.

Benefits

- Eligible for Medical, Dental, Vision, Life Insurance, and Long-Term Disability on the 1st of the month following 30 days of service.- Eligible for 401K with match on the 1st of the month following 90 days of service.- [Insert Vacation & Sick PTO Specifics based on position]- Employee Assistance Programs and Corp. Discount Programs are also available.** Consider setting base salary to allow for a quarterly performance bonus - TBD**